Assessment and Intake Coordinator

ABOUT US

Momentum Collective is a registered charity and not-for-profit community services organisation creating inclusive opportunities and positive outcomes. We have a proud 40-year track record operating in a suite of services including disability accommodation and support, mental health, homelessness, community housing, family and domestic violence, child family and community services.

ABOUT THE ROLE 

As the first point of contact, this position plays an integral role in ensuring Momentum Collective creates an inclusive environment in which our clients can access services and support. This role involves a high level of client interaction, via telephone, walk-ins to reception, email etc to assist our clients to find the right supports they need.

This role is designed to provide an effective first response to potential clients through Momentum Collectives’’ No wrong door’’ approach to client care.  This role will effectively engage, screen, assess, refer, provide brief intervention and coordinate supports (where required) prior to the client being warm transferred to operations for first engagement with services at Momentum Collective.

WHAT WE ARE LOOKING FOR

You will have high quality customer service experience that is sensitive to the needs of our diverse community. 

• Certificate IV Community Services or related field
• Current unencumbered Driver’s Licence
• Satisfactory Criminal record check.
• Current Working with Children Check (NSW)
• NDIS Worker Screening
• Demonstrated experience of working with clients with complex needs. This could include clients who experience mental health, drug and alcohol misuse, homelessness, domestic & family violence or disability
• Case Management experience in the community services sector
• Strong Assessment and case management skills
• Excellent time management, organisational and administrative skills
• The ability and experience to conduct risk assessments via phone

Working with Momentum means you’ll be part of an organisation which creates positive and lasting change in people’s lives
  
WHAT WE CAN OFFER

• In-house training and career development to support your future goals
• Our Employee Assistance Program includes free counselling, well-being coaching, nutrition coaching and financial coaching
• Access to Fitness Passport Membership giving you and your family unparalleled access to ​845​+ gyms & pools
• Our BRAVO rewards and recognition program celebrates your contribution
• Salary packaging options to increase take home pay and access to discounts and rewards

Momentum Collective is committed to creating inclusive opportunities for everyone. We promote diversity when recruiting our team and are guided by our core values of trust and respect, wellbeing, innovation, working well together and being gracious. We respect the special place our nation’s first people hold in our communities and encourage applications from Aboriginal and Torres Strait Islander people, people with a disability, LGBTIQ+ community, people from culturally and linguistically diverse backgrounds and of mature age.
Momentum Collective acknowledges its responsibility to uphold and promote the safety and wellbeing of children and young people, and to respect and listen to the opinions of the children and young people in our care.

To Apply
Please click the “Apply” button to upload your resume and cover letter.
  
For Enquiries: please contact Mark on 1300 900 091
  
  
We acknowledge the traditional custodians of the land on which we live and work and pay our respects to their elders past and present.