Assessment Officer - Grade 7/8

Are you looking for a role that:

• contributes to public confidence in the integrity of law enforcement agencies in NSW; and

• utilises your excellent analytical, investigative and team work skills?

If so, then this is your opportunity to join the Law Enforcement Conduct Commission (LECC) - an independent investigative commission established to provide oversight of the NSW Police Force and NSW Crime Commission. 

At LECC, we are committed to strengthening the integrity of law enforcement in NSW, by working collaboratively with the NSW Police Force and the NSW Crime Commission to promote the prevention and elimination of officer misconduct. 

Find out more about the LECC: http://www.lecc.nsw.gov.au

Applications are invited from enthusiastic and motivated individuals to fill a temporary vacancy in the role of Assessment Officer – Grade 7/8 within the LECC’s Assessments team. The role of Assessment OfficerGrade 7/8 is actively involved in the handling and assessment of complaints (both written and telephone) concerning misconduct by members of the NSWPF and NSWCC. The Assessment Officer also reviews the handling of misconduct matters by the NSWPF and NSWCC as well as undertaking projects and other research tasks related to the Assessments team functions.

A talent pool will be created that may be used to fill future vacancies.

A copy of the relevant role description can be downloaded via this link: Role Description

Eligibility

• To be eligible to apply for this role you must be an Australian citizen.  

• Serving or former sworn officers of the NSW Police Force are ineligible to apply for this role.

Security Vetting 

• The successful applicant will undergo a stringent national security clearance assessment.

Assessment OfficerGrade 7/8 – for up to 12 months

Key accountabilities

•    Provide timely and accurate assessments of complex complaint and misconduct information, with clear written recommendations that are supported by available evidence and made in accordance with relevant policies and procedures.
•    Interrogate LECC, NSW Police Force and other databases to support the LECC's functions with regard to the assessment and management of complaints and keep under scrutiny the NSWPF complaints system.
•    Provide accurate and informed advice over the phone to complainants regarding their complaint or misconduct information.
•    Effectively and respectfully manage unreasonable complainant conduct including distressed and agitated behaviours displayed by complainants, in line with relevant LECC policies.
•    Prepare correspondence communicating decisions made by the LECC regarding complaints to both complainants, the NSWPF and NSWCC.
•    Keep accurate records on the LECC complaints management information system including - interactions with complainants, advice provided to complainants, and all relevant complaint assessment information and correspondence.
Essential Requirements
•    Proven research skills and proven capacity to access and interrogate database information systems
•    Knowledge of law enforcement policy, practice, procedures and culture
•    In a high volume environment, make independent and accurate recommendations for how complaints should be dealt with including reference to appropriate legislation, policies, guidelines or directives.
•    Excellent interpersonal, negotiation, oral and written communication skills and telephone skills.
•    Excellent telephone manner and the proven ability to convey information over the telephone with clarity and patience.
•    Proven ability to work under pressure and meet deadlines with limited supervision.
•    A probity assessment to establish reliability, trustworthiness, integrity and suitability of employment. In addition, LECC officers are also required to obtain and retain a commonwealth security clearance. The Assessment Officer requires a security clearance at the Baseline level. The LECC will facilitate the process to obtain this clearance level for the role holder within six months of appointment.
 

Your application must be made through iworkfor.nsw.gov.au and must include the following:

1. Cover Letter – No more than two (2) A4 pages. This must include your relevant work experiences and answers to the targeted questions below.
2. Resume – No more than three (3) pages. 

Targeted Questions

Question 1: The role of the Assessment Officer requires application of critical thinking, skills of research, and interpretation of legislation. Describe a time when you were required to solve a problem using legislation, polices, procedures or research. What steps did you take? What was the outcome? On reflection of this time, are there any changes you would make to your actions? 
 
Question 2: Communicating decisions regarding complaints is a key responsibility of the Assessment Officer. Describe a time when you were required to convey sensitive information to a complainant or stakeholder. What did you consider? How did you communicate the information? What was the outcome?