Assessor/Supervisor

With a 30 plus year history, AJG Australia is at the dawn of a new era, one where business diversity will write the story of our future.

AJG Australia is a highly respected national building company that provides services across Insurance, Restoration and Emergency Repairs. 

Our commitment is to provide competitive, reliable, quality services. Through these we built trusted processes and systems to establish ourselves as a reputable insurance builder and restorations specialist Australia-wide.

We are stronger for families, for communities, for businesses.  For when the unexpected happens.  We are there, right across Australia.  We are the builders that care.

This role is primarily responsible for conducting on-site building damage assessments and quotes on residential and commercial building insurance claims and overseeing and coordinating building work repair jobs.

Responsibilities of the role include but not limited to:

Carry out assessment of damaged properties in line with insurance company policies and relevant Australian standards.
Provide detailed estimates for commercial and residential repairs insurance repairs.
Source quotes ensuring accurate and competitive pricing is achieved.
Build and maintain key external contractor relationships.
Maintain knowledge of building regulations and industry practices
Work in collaboration with other team members to achieve best possible outcomes
Maintain AJ Grant Building’s impeccable reputation for high level of customer service
Ensure all jobs are programmed and completed within set KPI`s
Maintain client and customer satisfaction, adhering to contract requirements and Service Level Agreements (SLAs)
Utilise the AJ Grant’s BuildPRO system and other programs as necessary (i.e. MS Excel, MS Word, Adobe) to perform the various aspects of the role
During quiet periods Co-ordinate all approved repairs and building works using preferred trades and contractors
Responsible for project management of the end-to-end repair or building work within budget and completing within repair cycle timeline as per set KPI’s.
Supervise and inspect work to ensure compliance with required WHS legislation.
Conduct periodic quality and WH&S spot checks, and audits on trades
Ensure client and customer are well informed throughout the lifecycle of work as well as regular progress communication.
Perform other reasonable duties as directed by your manager.

• WHS White Card or equivalent
• Excellent communication and interpersonal skills
• Strong attention to detail while managing high volume
• Be highly motivated and achieve good results
• Ability to problem solve.
• Ability to work well in a team environment.
• Ability to establish and maintain positive relationships with stakeholders
• Strong organisational and time management skills
• Be highly motivated and achieve good results.
• Proven ability to manage multiple tasks at once in a busy and diverse environment
• Advanced listening and communication skills
• Trade and/or technical background would be an advantage
• A broad knowledge of personal insurance and/or domestic building construction and repairs would be an advantage
• Insurance industry experience
• Supervisors Licence by relevant state governing body (if applicable)
• Intermediate skills in Word and Excel and iOS applications
   

We, at AJG Australia, have built a culture that looks after people, their families and their futures. We encourage a balanced lifestyle, have a strong focus on teamwork and value each team member’s unique skills and personality.  Our passion for the work we do and our commitment to each other makes for a working environment where our people are challenged, supported and valued.

At AJG Australia we offer a range of benefits including:

• Access to Employee Assistance & Well-being programs for all employees
• Flexible work options for our employees (as discussed with your local manager) providing a fair balance between work and other responsibilities
• Career skills training and ongoing career opportunities – we actively seek to promote internally to help you reach your full potential
• Referral bonus reward for any employee who refers a candidate to work for AJG Australia
• Investment and strong commitment to the safety of our workers

It’s been more than 30 years since our founders got together in their back yards with their tools, as tradies, and an idea. With a simple vision to build with care for the community, starting something that would grow into a national building business which is the AJG Australia you know today. 

Each facet of our business is united in the vision to provide safe, quality places in which to live, work and thrive. We are united through our values of honesty, dependability, empathy and community, and a driving purpose to provide quality building services with professionalism and care.

Please note applicants must have the right to work in Australia; and only shortlisted applicants will be contacted.

Successful candidates may be required to undergo and/or provide pre-employment information including reference checks, pre-employment medical, entitlement to work, National Criminal History Check, Working With Children Check and driver’s licence history.