• Perform operational establishment and preventive maintenance of backups, recovery procedures, and enforcing security and integrity controls.
• Test database systems and upgrades, debugging and resolving all identifies problems.
• Co-ordinate with service providers and external technical team for analysing, recommending, installing, and maintaining client friendly software applications.
• Troubleshoot and provide service support in diagnosing, resolving and repairing hardware and software malfunctions, including workstations and communication infrastructures.
• Prepare and maintain documentation, instructions, and detailing operational procedures and system logs.
• Design and maintain database architecture and data structures to ensure that accuracy and completeness of all data master files.
• Prepare and maintain documentation, policies and instructions, and recording and detailing operational procedures and system logs.
• Accept responsibility for the processes, procedures and operational management associated with system security.
• Identify issues and complaints reported by clients and resolve user friendly access to multiple CMS platforms.