Company

Hoban RecruitmentSee more

addressAddressMidland, WA
type Form of workCasual/Temporary
CategoryAdministrative

Job description

Are you a dedicated Contact Centre Director/Manager? Our client - a Federal Agency that funds those with disability - and is looking for an Assistant Director for the National Call Centre Workforce Planning division.

The role is full time, a 12 month assignment with the possibility of extension, located in Midland and earning $602.55 per day + 11% Super.

  • You must be an Australian Citizen to apply for this role

About the role:

  • Leading a multi-functional team in a Contact Centre environment.
  • Providing the end-to-end workforce planning function of the NCC.
  • Leading a team responsible for forecasting work effort in a segmented Contact Centre that includes an insourced and outsourced workforce.
  • Ensuring maintenance of capacity and recruitment planning.
  • Leading engagement with internal and external stakeholders to inform the NCC planning cycle.
  • Having a strong understanding of NCC operations including the drivers of performance in a call centre environment.
  • Leading and scheduling activities for agents.
  • Responding to short term changes in plans to optimise NCC performance.

About you:

  • Proven experience in directing or managing a high-volume Contact Centre
  • Capacity and recruitment planning to maintain strategic capacity.
  • Leading strong stakeholder engagement to be able to inform on the NCC planning cycle in a way that is appropriate and readily understood.
  • Delivering end-to-end workforce planning including rostering, scheduling and forecasting
  • Team leadership experience
  • Data analytics skills

If you are and Australian Citizen, passionate about making a difference and thrive in a challenging yet rewarding environment, apply now. Applications close 5pm 22nd February. Only short-listed candidates will be contacted.

At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email ***********@hoban.com.au or visit hoban.com.au/adjustments.

Refer code: 1472963. Hoban Recruitment - The previous day - 2024-02-09 05:57

Hoban Recruitment

Midland, WA
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