Assistant Director Ux / Ui Design

NDIS Quality and Safeguards Commission 1

Candidate Information Pack

Job Reference

Number 096_03/24
Number of

Vacancies 1

Position Title
Assistant Director,

UX/UI Design Division Complaints and Engagement

Classification
EL1

ILS info
Branch Communications and Engagement

Status

Ongoing - Full

time/Part time Section Engagement

Salary Range

$111,445 -

$126,503 + 15.4%

superannuation

(EBA is currently

under review.

These rates will be

revised once

approved)

Location

Adelaide, SA; Brisbane, QLD; Canberra,

ACT; Darwin, NT; Hobart, TAS;

Melbourne, VIC; Parramatta & Penrith

NSW; Perth, WA.

Contact Person Leanne Mezrani Contact Job Title Assistant Director, Content Strategy

Contact Number 0400219*** Contact Email **************@ndiscommission.gov.au

Date

Applications

Open
20/03/2024

Date Applications

Close
03/04/2024

NDIS Quality and Safeguards Commission 2

About the NDIS Quality and Safeguards Commission
The NDIS Quality and Safeguards Commission (the NDIS Commission) is an independent

agency established on 1 July 2018 to improve the quality and safety of NDIS supports and

services. The Commission is the dedicated national regulator of NDIS service providers in

Australia and a non-corporate entity under the Public Governance, Performance and

Accountability Act 2013.

The NDIS Commission’s core legislative functions are to:

• uphold the rights of, and promote the health, safety and wellbeing of, people with

disability receiving supports or services, including those received under the

National Disability Insurance Scheme

• develop a nationally consistent approach to managing quality and safeguards for

people with disability receiving supports or services, including those received under

the National Disability Insurance Scheme

• promote the provision of advice, information, education and training to NDIS

providers and people with disability

• secure compliance with relevant legislation through effective compliance and

enforcement arrangements, including through the monitoring and investigation

functions conferred on the Commissioner by legislation

• promote continuous improvement amongst NDIS providers and the delivery of

progressively higher standards of supports and services to people with disability

• develop and oversee the broad policy design for a nationally consistent framework

relating to the screening of workers involved in the provision of supports and

services to people with disability

• provide advice or recommendations to the National Disability Insurance Agency

(NDIA) and its Board in relation to the performance of the Agency’s functions

• engage in, promote and coordinate the sharing of information to achieve the

objects of the relevant legislation, and

• provide NDIS market oversight, including:

i. by monitoring changes in the NDIS market which may indicate emerging

risk; and

ii. by monitoring and mitigating the risks of unplanned service withdrawal.

The NDIS Commission is a disability friendly organisation that offers interesting and

challenging roles. People with a disability are encouraged to apply for jobs in the

Commission.

Communications and Engagement Branch
The Communications and Engagement Branch ensures NDIS Commission messaging is

coordinated, coherent and consistent and highlights rich shared stories which underpin a

culture of inclusion. We create compelling co-designed content and use a variety of

methods to engage with a wide variety of stakeholders, including participants, providers,

workers, advocates and NDIS Commission employees. Our primary goal is to uplift the

capability of the disability sector by increasing awareness of the rights of participants and

the obligations of providers and workers.

The Communications and Engagement Branch is made up of 3 teams – content,

engagement and channels. Our goal is to educate and engage the disability sector on key

NDIS Quality and Safeguards Commission 3

issues through easy and informative content, an accessible and user-friendly focus on our

website and social channels as well as consultations with participants and their support

networks such as providers, workers and carers. We bring a proactive and collaborative

approach to all communications and engagement with internal and external stakeholders.

The Channels team is a vital part of the Commission, and is a main point of contact for our
stakeholders who require information. We consult with internal and external
stakeholders.

Key duties

The key duties of the position are:

• Define the user experience/user interface of owned digital channels to reflect the

• Translate concepts into user flows and prototypes that meet the varied needs of all

• Establish a UX design framework to for a consistent, user-focused approach across

• Conduct research and act upon insights, including data from the online channel

• Contribute UX/UI expertise to the development of artefacts to reach vulnerable

• Actively contribute to an emerging community of practice for accessibility and

Skills, knowledge and personal attributes

• Demonstrated experience in a lead UX/UI position in government and or corporate

with a high degree of initiative and ability to work under pressure.

• The ability to develop excellent working relationships with relevant stakeholder

groups.

• Highly-developed technical skills in digital design, UX/UI and vendor management.

• The ability, and the confidence, to make sound judgements and decisions, problem-

solve and innovate to achieve the objectives of the Communications and

Engagement Branch and Commission more broadly.

• Well-developed organisational skills including the capacity to manage competing

demands and to meet deadlines.

Lived experience of disability or demonstrated understanding and experience of disability

services in a State or Territory government context or the NDIS would be an advantage.

Pre-Employment requirements
All NDIS Commission personnel are required to meet employment suitability requirements

prior to, and throughout, their employment.

NDIS Quality and Safeguards Commission 4

Pre-employment:

To be considered in this role, candidates will need to:

• Be an Australian Citizen;

• Have a favourable National Police Check;

• Have or be willing to obtain and maintain a Baseline Vetting security clearance.

Should business need arise, be willing to obtain and maintain a Negative Vetting

Level 1 or Negative Vetting Level 2 security clearance. See AGSVA website for more

details: Security | Sectors | Defence;

• Be COVID-19 vaccinated as defined by the Department of Health and Therapeutic

Goods Administration (TGA). You will be required to provide evidence of your

COVID-19 vaccination status if successful;

• If the position involves working with children and/or vulnerable people, the

appropriate check for this will also be required to be undertaken;

Ongoing suitability

NDIS Commission employees are required to comply with the APS Code of Conduct,

including to at all times behave in a way that upholds the APS Values and Employment

Principles, and the integrity and good reputation of the NDIS Commission and the APS.

The NDIS Commission completes regular internal screening, monitoring and assessments to

ensure all employees meet employment suitability requirements.

How to apply

1. Applications are to be submitted online at NDIS Commission current vacancies page

2. Complete a statement of claims addressing your suitability for the position, with

emphasis on recent work examples and their relevance to the key activities and

responsibilities of this position. This statement should be between 500 – 1000

words.

3. Attach an up to date Curriculum Vitae (CV) and the contact details for two referees,

one of whom should be your current (or most recent) supervisor.

The assessment/selection process
The merit assessment process is chosen to suit the circumstances of the vacancy, the

business environment in which it operates and generally includes the following stages:

The application

applicants provide written evidence of their skills, knowledge and experience

supported by relevant examples.

Shortlisting

is undertaken to identify the applicants with the strongest claims to progress to

further assessment

Further assessment

the selection panel (usually 3 people) acquires as much information as they consider

necessary. This may include contacting referees, undertaking an interview, a work

NDIS Quality and Safeguards Commission 5

sample test and/or psychometric testing may also be included in the assessment.

The contact person for the vacancy is available to provide further information

about which assessment techniques will be used.

RecruitAbility
We participate in the Australian Public Service RecruitAbility Scheme to attract applicants

with disability by removing some of the barriers in recruitment and employment

processes. The scheme provides an opportunity for applicants with disability to progress

to the next stage in the selection process if they are assessed as meeting the minimum

requirements of the job. Disability is defined as ‘current limitation, restrictions or

impairment, which has lasted, or is likely to last, for at least six months and restricts

everyday activities. More information about RecruitAbility can be found here:

http://www.apsc.gov.au/priorities/disability/recruitability .

Aboriginal and Torres Strait Islander peoples
We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique

knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy

development and service delivery. We welcome and encourage applications from

Aboriginal and Torres Strait Islander peoples.

Order of Merit
An order of merit may be created and utilised within 18 months from the date this vacancy

was advertised in APSJobs