Assistant Director, Ux/Ui Design

About the NDIS Quality and Safeguards Commission

The NDIS Quality and Safeguards Commission (the NDIS Commission) is an independent agency established on 1 July 2018 to improve the quality and safety of NDIS supports and services. The Commission is the dedicated national regulator of NDIS service providers in Australia and a non-corporate entity under the Public Governance, Performance and Accountability Act 2013.   

Communications and Engagement Branch

The Communications and Engagement Branch ensures NDIS Commission messaging is coordinated, coherent and consistent and highlights rich shared stories which underpin a culture of inclusion. We create compelling co-designed content and use a variety of methods to engage with a wide variety of stakeholders, including participants, providers, workers, advocates and NDIS Commission employees. Our primary goal is to uplift the capability of the disability sector by increasing awareness of the rights of participants and the obligations of providers and workers.   

The key duties of the position are:

1. Define the user experience/user interface of owned digital channels to reflect the statutory responsibilities of the NDIS Quality and Safeguards Commission and
   help to uplift the capability of the sector by increasing awareness of both the rights of Participants and the obligations of Providers and Workers.  
2. Translate concepts into user flows and prototypes that meet the varied needs of all NDIS Commission audiences. This includes planning and conducting user testing of prototypes and iterating designs based on findings.  
3. Establish a UX design framework to for a consistent, user-focused approach across the NDIS Commission’s suite of digital channels.  
4. Conduct research and act upon insights, including data from the online channel architecture of the NDIS Commission.  
5. Contribute UX/UI expertise to the development of artefacts to reach vulnerable people with disabilities, people of all ages, people from CALD, First Nation, Children and Young People, Women and other vulnerable groups.  
6. Actively contribute to an emerging community of practice for accessibility and inclusion with reference to global best practice human centred design, UX and UI
   principles  

Skills, knowledge and personal attributes

1. Demonstrated experience in a lead UX/UI position in government and or corporate with a high degree of initiative and ability to work under pressure.   
2. The ability to develop excellent working relationships with relevant stakeholder groups.  
3. Highly-developed technical skills in digital design, UX/UI and vendor management.  
4. The ability, and the confidence, to make sound judgements and decisions, problem-solve and innovate to achieve the objectives of the Communications and
   Engagement Branch and Commission more broadly.