Assistant Fulfilment Manager Night - Woolworths Caringbah Customer Fulfilment Centre

At Woolworths, we create better experiences together for a better tomorrow. We play a critical role in the community, ensuring everyone can access the products they need and love. We are broadening our ecosystem with forward-thinking solutions to continue delivering great experiences for our customers, who are at the heart of everything we do. Whether you're starting, already on the way to achieving your goals, or at the top of your game, we can help you build a brilliant retail career - the opportunities are endless!Assistant Fulfilment Manager NightWe are extremely excited to share with you an opportunity to be a part of the first Customer Fulfilment Centre (CFC) in Caringbah, NSW and be part of the leadership team in one of our large scale dedicated online facilities. This CFC will offer Home Delivery, Crowd and Direct to Boot.Join us in providing a little good for our online customers. Reporting to the Fulfilment Manager this role will:Shape the future of online shopping in NSWSupport the Fulfilment Manager Night with the CFC operational performance across Picking and Packing activitiesSupport the Fulfilment Manager Night in leading, managing, and coaching a team of Personal Shoppers to ensure orders are picked and packed on time to the high standards our customers expectLead the department in the absence in the Fulfilment Manager NightWhat makes you right for WooliesXAs the Assistant Fulfilment Manager, your key responsibilities will be to:Spend time with the Personal Shoppers to motivate, manage, and guide them to deliver results and drive best practice in the CFCSupport the Fulfilment Manager to lead the team to work safely and efficientlyReview Voice of Customer (VOC) commentary daily with the Assistant Customer Fulfillment Centre Manager - Customer Order and Delivery to ensure the goods are packed correctly, no missing items, and the highest quality fresh foodCollaborate with our Customer Hub to improve customer satisfactionSupport the Customer Order Manager to identify and develop talent in the CFC to build a talent pipeline for our Woolworths GroupEngage with other CFC teams to share best practiceKey Skills & CompetenciesAbility to coach, motivate and inspire a large team to stretch their capabilities and unleash their potentialRemain composed under pressure to deliver results whilst maintaining leadership profileCommunicate information and ideas to the team in a clear and focused way that is understood by team members and achieves outcomesFinancial acumen and ability to analyse information, identify trends and prioritise issues, then make effective decisions and deploy resources as neededInnovative and not content with status quo, always looking for new ways to delight the customerUnderstand the perfect order scorecard segments, Voice of Customer, and other metrics to analyse the CFC and deliver resultsEssential knowledge and experienceKnowledge of Online order fulfilment processes and systemsPrevious experience supervising, managing, and developing a diverse teamEffective time management skillsEffective written and verbal communication skillsComputer literateDesirable knowledge and experienceExperience working in a highly regulated environmentExperience working in food online environmentExperience communicating across large teamsRetail management experienceExperience working to a budget to achieve business targets including CODB and throughputWoolworths, a job is never just a job.It's the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you're looking for a place to develop, you could be who we're looking for.Who we areJoining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you won't have one opportunity with us, you'll have thousands.When you will be neededThis full-time EA role is best suited to an individual with availability to work flexibly across nights Sunday to Thursday or Tuesday to Saturday.Why work with usWhether you're starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant retail career: If you've got goals, we've got all you need to succeed. You'll find over a thousand career options, plus the learning encouragement and support for you to grow. Working with a diverse range of people in an industry facing rapid change, you'll gain real-world experience and grow as a person. Whether it's making customers smile, supporting Aussie farmers, or playing an important role in your local community, you'll be doing a little good every day at Woolworths.As a part of creating a safe working environment, all candidates for this role can expect to undergo a pre-employment medical check as part of the recruitment processEndless possibilities with Woolworths GroupWe're a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - 'to create better experiences together for a better tomorrow.'Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.Everyone belongs at Woolworths GroupDiversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.You can learn more about working with us on or via . #LI #work180.Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.