Field Service Engineer

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Position SummaryPerform equipment installation, validation, service, and repair for all ranges of STERIS equipment within assigned territory in Australia. Provide User Training and troubleshooting support, etc., in the Australian market as required. Assist the Service Manager / Director in managing spare parts inventory and documentation.Duties1. Develop and implement technical service function for STERIS equipment.
2. Perform equipment installations, preventive maintenance, validations and repair of equipment and products in the field as assigned.
3. Interface with customers via customers visit / telephone / email to provide quality product support.
4. Provide in-service session for the customers and conduct equipment and assist product clinical trials demonstrating applications with regards to systems, accessories, and techniques.
5. Provide applications / user / technical training.
6. File product complaints according to company procedures.
7. Assist with spare parts inventory management for various products.
8. Identify training needs and make recommendations.
9. Maintain preventive maintenance and troubleshooting and document accordingly.
10. Document and update internal procedures.
11. Manage and maintain equipment / spares database file through accurate documentations of movement, tracking and repair statuses.
12. Deliver a superior level of customer after sales support.
13. Perform other duties as assigned.Duties - cont'dEducation DegreeVocational/TechnicalRequired ExperienceSpecific Work Requirements
1. Must be able to operate a computer, have an intermediate understanding of DOS and Windows, as well as proficient in Microsoft Office software packages, such as Word, Excel, and PowerPoint.
2. Experience with computer networking is preferred.
3. Strong hands-on technical service experience with medical equipment.Specific Skills and / or Business Competencies
1. Visual acuity and manual dexterity are necessary to manipulate tools and equipment to perform essential functions.
2. Must be customer oriented and focused.
3. Ability to read, speak, and write English fluently is required.
4. Travels within Australia as assigned. May require occasional travel outside of AustraliaSTERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.STERIS strives to be an Equal Opportunity Employer.Req ID: 43468Job Category: Service/Technical ServicesMacquarie Park, NSW, AU, 2113