Address Certis Security Australia is one of Australia’s leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.
Position Purpose
The principal objective of the Control Room Operator is to use the CCTV system to efficiently manage incidents and anticipate threats by utilising both live and recorded camera footage. Key Responsibilities
Complete all computerised logs and incident reports, ensuring that all relevant information isrelayed to the appropriate persons
Conduct regular preset and manual patrols of the monitored area
Identify and prevent illegal and/or inappropriate behaviour, which has thepotential to alarm or heighten the risk to members of the general public
Promptly report all possible unlawful and anti-social matters to Queensland Police
Police - Promptly report all possible unlawful and anti-social matters to Queensland Police
To assist council and Police with the management of emergency situations asrequired
To control access to site
To monitor council and security two-way radios Qualification
Current Security Licence + Monitoring Subclass
Certificate II Security Operations
Gallagher Systems Administrator Certification (desirable)
Microsoft Office training (desirable) Skills
Exceptional customer service skills
Superior communication skills both written and verbal
Basic computer literacy skills Knowledge Experience
Previous CCTV monitoring experience will be highly regarded
Ability and experience writing detailed incident reports
Experience using access control systems (Gallagher will be highly regarded/advantageous)
Experience using CCTV software (Genetec will be highly regarded/advantageous)
Experience working in corporate environment
Experience working in a team environment Benefits & Culture
Friendly and inclusive environment
Growth and development are supported and promoted
A discount program where employees, and their family members, can save at over 400 retailers Australia wide
A well-being program that provides advice about mental, physical, and financial well-being
An Employee Assistance Program (EAP) that is available to employees and their families
Cultural diversity is valued and supported
Emphasis on learning and development, where a state-of-the-art LMS is available to all employees Diversity Statement
Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.
Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.
Certis Security Australia Master License
NSW – Master Licences
40 06 74 602 (SNP)
40 51 49 073 (CSA)
ACT Master Licences
175 01 220 (SNP)
175 017 42 (CSA)
Security Firm Licences
QLD 413 15 (SNP)
NT 345 (SNP)
QLD 315 82 54 (CSA)
Security Agents Licences
WA SA48 240 (SNP)
WA SA58 716 (CSA- WA)
SA ISL 178 143 (SNP)
SA ISL 235 794 (CSA)
TAS 3020 (SNP)
Private Security Business Licences
VIC 652 - 374 - 32S (SNP)
VIC 689 - 218 - 50S (CSA- VIC)
The purpose of this role is to provide overall contract management for 1 Elizabeth street, Base building and Shared Facilities (Metro Martin Pl) managed by JLL.
Benefits & Culture
Friendly and inclusive environment
Growth and development are supported and promoted
A discount program where employees, and their family members, can save at over 400 retailers Australia wide
A well-being program that provides advice about mental, physical, and financial well-being
An Employee Assistance Program (EAP) that is available to employees and their families
Cultural diversity is valued and supported
Emphasis on learning and development, where a state-of-the-art LMS is available to all employees
