Assistant Store Manager

Between the Flags has been creating timeless beach and lifestyle clothing since 1994, celebrating and preserving Australia's beach and surf culture. As a renowned Bondi shopping destination, we cater to both locals and tourists. 

We have also recently launched Bondi Active. Bondi Active is a premium athleticwear company, dedicated to providing stylish and high-performance sportswear that encourages an active lifestyle. Our eco-friendly and durable apparel is designed to empower fitness enthusiasts to reach their full potential, ensuring both comfort and confidence during workouts. 

We are on the lookout for Assistant Store Managers for a few of our stores; ‘Between The Flags’ in the Bondi Pavilion as well as on Campbell Parade, and for our new Bondi Active store situated on Gould Street, Bondi Beach.

The role of the Assistant Store Manager(ASM) will be a management position in charge of optimizing the store's success, managing the store's daily tasks, and maximizing the in-store retail experience. The ASM will be in charge of creating a great team culture with the casual team as well as creating a welcoming experience for both locals and tourists alike!

The ASM will report to the Cluster Manager and work to execute the short-term plan and the long-term vision and assist the business to grow and continuously improve. 

 The key areas of focus are: 

• Achieve sales budgets and other key performance indicators (KPI’s) for the store.
• Merchandise store regularly, ensuring a tidy space and an environment that creates a seamless shopping experience.
• Create a welcoming, warm, and engaging customer experience in the store. 
• Give feedback to the Cluster Manager about customer feedback on product quality, best sellers, slow movers, and out of stocks. 

Between the Flags is a small but quickly growing business, and we deeply believe in the career growth and development of our team. For the right candidate, the role can also lead to various growth opportunities across store operations, product design, and marketing.

1. Sales & Commercial

• Meet and exceed the daily, weekly, monthly and annual sales budget for the store. 
• Meet and exceed other KPI’s for the store such as but not limited to Average Transaction Value, Units per Transaction, and number of customers served. 
• Involved with content creation for our social media platforms. Ideal candidate has experience with taking photos, creating reels and tik toks. 

2. Customer Experience

• Establish successful customer relationships and aim to build a sustain rapport with both local customers and visitors exploring specific needs and anticipating opportunities to promote the range that aligns to their needs
• Create a welcoming, warm and engaging customer experience ensuring all customers leave the store having had a positive experience.
• Effectively deal with all customer concerns/complaints/issues in a professional way to ensure a positive outcome for the customer but within company guidelines in order to avoid any conflicts with customers. 

3. Store Operations

• Ensure the store operations are carried out to the company’s guidelines with regard to opening & closing, rostering, visual merchandising, cash handling, and stock management. 
• Ensure the store is opened and closed daily according to the designated store hours and that store staffing cover is maintained to the agreed, budgeted levels at all times. In particular, ensure adequate staffing is available to cover all required shifts.
• Deliver a beautiful store: well stocked and clean. 
• Ensure stock levels are optimized on the shop floor and that the store is recovered and refilled regularly to minimise lost sales due to stock options not being on the shop floor. 

4. Product Range

• Maintain a knowledge of all products including both the Between the Flags & Bondi Active ranges including product features, construction methods, fabric qualities and how our products compare to our competitors 
• Maintain a knowledge of the sizing information and details on swing tags, labelling and care labels
• Maintain knowledge of the pricing of our products. 

5. Inventory Management 

• Maintain all paperwork for deliveries, checking all deliveries against delivery documents, packing lists and correctly receive goods into system. 
• Communicate to Cluster Manager any stock discrepancies found on the deliveries. 
• Recognize common threads and report to the Cluster Manager. 
• Management and creation of theft prevention strategies.
• Monitor best sellers and slow sellers for your store.