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Form of workAt Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.
We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
As an Assistant Manager you encourage and empower your team in providing customers with a quality experience in the Optus store! You're the central support person for your Store Manager that you will work in collaboration with. You know your stuff and help to own an efficient and successful business, whilst developing your organisational and leadership skills. Supporting to improve your team's performance through dedication to their personal development and through your supportive coaching and mentoring style. Always leading by example and supporting in creating a fun, inspiring and customer-committed atmosphere in the store!
The day to day
- Customer Focus through managing service expectations, interactions, issues and outcomes within company guidelines through effective leadership, personal example and team upskilling
- Improving Performance through effective development, outlining specific and measurable team objectives, assuming accountability and ownership when Store Manager is absent
- Effective Leadership through being a role model in exemplary work ethics, customer service and alignment to Optus values, personal and team development, rewarding, recognition and celebrating success.
- Supporting Coaching and Development of highly engaged team based on result and ability, service outcomes, Optus standards and application of effective organisational change
Why you are our next Assistant Store Manager
- Leads by example through drive and ambition to make the team perform at the highest level of results, providing good outcomes and customer service
- Inspiring and highly engaged individual who motivates and encourages others to do their best, builds a welcoming and highly energised atmosphere for customers and team alike
- A supportive mentor with ability to coach store team, offering integrity, and building on experience to offer support and guidance
- An adaptable individual who can optimally prioritise time and effort in order to maximise results, handle customer outcomes and business expectations
What's in it for you?
- Competitive salary and performance incentives
- Discounts to Optus products and services, and to over 400 retailers Australia-wide
- Training, mentoring and development opportunities
- A "connected" day for you to use to connect to something you are passionate about
Keen to see what it's really like to work at Opus? Search #OptusLife on LinkedIn to go behind the scenes!
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
