Address- Variable-Time position (approx. 25 hours per week)
- Ongoing position within the Ticketing Services team
- Located in the heart of the CBD with easy access to public transportation
About the Role
You will use your excellent customer service skills to deliver remarkable and personalised ticketing service to our customers.
Hours of work may vary, are based around Box Office and Contact Centre hours, and with a large proportion at night and on weekends, particularly Friday and Saturday.
Variable-Time ongoing position (approx. 25 hours per week). Salary band 2.1 $60,426.08 p.a. pro rata plus superannuation.
Your Skills and Experience (selection criteria)
- Experience in the delivery of customer service that has resulted in successful and enjoyable customer experiences, exceeding expectations
- Experience with handling and balancing a variety of payment methods
- Basic ticketing experience is an advantage (experience using Tessitura will be highly regarded)
- Contact Centre experience is an advantage
- Proven experience with and understanding of current technology, operating systems and applications, and the ability to learn new technology and systems within a reasonable timeframe
For more information, please read Position Description - Assistant, Ticketing Services May 2024 (VT 25 hrs).pdf
About the Team
The Customer Service team sits within the Customer Experience pillar and is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit. The team is comprised of service and support teams for Ticketing, Front of House, Car Park, Concierge, Guided Tours and Applications that support all these areas.
About Arts Centre Melbourne
Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.
Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.
Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.
We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.
For a glimpse into working at Arts Centre Melbourne click here.
Enjoy Team Member Benefits
As a valued member of our ensemble, you will enjoy:
- Complimentary tickets
- Discounts at food & beverage outlets
- Discounted commuter benefits and onsite parking
- Access to wellbeing activities and learning and development programs, and the Smiling Mind app.
- Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.
Apply Now!
Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.
We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process, please send an email to ************@artscentremelbourne.com.au.
Please submit your resume together with a cover letter addressing the selection criteria by the at 11:55pm, Sunday 16th June 2024. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.
Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.
Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.
