Associate Business Analyst

Resonate CX

We bridge the gap between you and your customers to create brand advocates

All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates.

Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line.

Resonate is the leading Australian Voice of the Customer (VoC), Voice of the Employee (VoE) and NPS Management software provider. Through a structured methodology, Resonate.CX's platform is designed to systematically improve customer experience.

Rapidly growing Australian Tech Company. Resonate is leading Australian CXM (Customer experience management) platform, working with global brands across industries including finance, retail, and insurance. Our Cloud based SaaS platform enables organisations across the world to consistently deliver exceptional customer interactions, and continually improve their customer experience helping drive the top line growth and revenue.

• 📶 Data Analysis and Reporting
  

  Analyze data to discover and communicate insights, and offer concrete recommendations for key stakeholders to make critical decisions

• ♾ Financial Modeling
  

  Analyze data to create financial models that support planning and projections

• ✅ Stakeholder Engagement
  

  Partner with stakeholders to understand specifications, business requirements, and communicate insights

• ✅ Prioritization
  

  Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

• 🧮 Numerical problem solving
  

  Works with numerical information and performs mathematical calculations to solve problems

• 💭 Critical thinking
  

  Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight