Job description
Be supported to learn and grow whilst developing the career you want
Use your passion to drive positive outcomes for our customers
Build your career in a highly engaged and successful team
Your new role awaits
Come join a high performing and fast paced, National customer service operations team, who are responsible for the accuracy of customer documents for our Business customers. You will be working as a Business Fulfilment Associate, in our Security in Order Team, based in Darwin, who will support our Business customers with their lending needs.
To effectively perform in this role, you are required to proactively manage your work while meeting banking and government requirements, all while working with our internal and external stakeholders.
Responsibilities are, but not limited to
Delivering first point resolution for our customers in line with the operating procedures.
Owning customer requests across Business Fulfilment functions.
Working closely with the broader Lending Services teams and wider NAB group to get the right result for our customers.
Working as a team to assist and share knowledge
Identifying and supporting our customer’s experience improvements or problem resolution as part of the team’s operating rhythm
Collaborating with teammates across Business Fulfilment, Business Bank, Operations and offshore partners to deliver day to day customer experiences, including providing constructive feedback for ongoing improvement.
About you
To be successful in this role you must have the following skills and experience
Desirable
Previous banking experience is preferred but not essential
Core Skills & Capabilities required
Love interacting with colleagues and customers
Strong attention to detail and accuracy is required
Strong analytical skills
Excellent verbal and written skills
Strong ability to communicate with stakeholders and sometimes, customers
You must be able to work autonomously as well as part of a team
Resilience, prioritisation & time management skills.
Ability to adapt and learn quickly and coach others.
NAB, invested in you
We are committed to gender equality and are proud to be an equal opportunity employer and have a diverse and inclusive workforce. We have committed $70bn in financing to help address climate change and provide 2 days of paid leave each year through our employee volunteering program to support community organisations.
We support our colleagues to be their best by offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. For more information, please visit here.
To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Advertised: 02 Feb 2024 6:00 AM AUS Eastern Daylight Time
Closing: 16 Feb 2024 11:55 PM AUS Eastern Daylight Time
Address
Darwin, NT
