Address
Form of workAt CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
Who are we?
CoreLogic is the leading provider of property data and analytics in Australia and New Zealand. We’re fiercely independent, and we’re considered the best in the business. Every day, our data scientists and researchers collect data from over 4.5 billion points across the CoreLogic universe. We then rinse and finesse this data to transform it into powerful property market insights that drive the best property decisions.
What is the role?
Embrace a fulfilling journey of professional development within a dynamic and fast-paced production environment as a Contact Center Customer Care Associate with CoreLogic. Your role within our team is pivotal, serving as a vital link between our clients and their valued customers. With a genuine commitment to delivering service excellence, you’ll find inspiration in overcoming challenges that tap into your remarkable attention to detail and critical thinking prowess. As the welcoming face of our company, you exhibit professionalism in every customer interaction, prioritizing their satisfaction above all. Your keen ear captures the intricacies of issues, and your innovative solutions and proactive anticipation of additional inquiries set the stage for exceptional customer experiences. Employing a range of communication platforms, including telephones, email, and chat, you adeptly connect with customers to provide resolutions and foster positive engagements. In this role, your unwavering positive attitude and adept communication skills, expressed with clarity and ease, are the cornerstones of your success. Our commitment to nurturing a culture of continuous learning enables you to flourish and achieve your utmost potential.
What will you be doing?
Ensuring all customer enquiries made through various channels are undertaken in a timely manner, with efficiency and with added value where appropriate
Activating customer campaigns for new and existing customers in our bespoke software
Actively and accurately documents discussions of inquiries and leverage internal tools/process for next-level resolution needs
Forms customer relationships and understanding of their business
Shaping the service culture across the business by supporting the removal of customer points of friction and promotion self-serve capabilities
Builds product and process knowledge to effectively interact with customers
Job Qualifications:
Who are you?
You live and breathe customer service. You’re passionate about helping our customers uncover the value in our products and services and use them to their full capabilities – if our customers need some help to navigate a feature or they request a status update you are patient and energised about expertly guiding them through this.
Your service ethos is excellent, you know how to have great conversations with customers. That’s why you trust your own judgment and your ability to positively influence an organisation, even without a direct reporting line.
But you’re also a team player. You thrive in a collaborative environment, working with like-minded colleagues to build a world-class customer service function and create memorable experiences.
Are you the right fit?
You need to have:
1+ years of previous experience in an applicable customer support role, such as a call centre, retail or hospitability is recommended
Excellent ability to communicate and work with technical and non-technical people
Strong problem solving skills
Proficient computer skills to retrieve, query, update systems using multiple screens simultaneously
Typing ability of 35wpm+
Ability to assess the effectiveness of processes and procedures, and recommend improvements
Great adaptability in learning new systems with speed and ability to multitask
Ability to work independently and as a contributing, collaborative team member
Confidence in speaking to customers to present complex process in simple ways
What does success look like?
Key Performance Indicators are based on:
First point resolution for customer enquiries
Customer Satisfaction
Value-added conversations with customers
Meets personal productivity and quality targets
Focus on improving customer experience
CoreLogic's Diversity Commitment:
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
Equal Opportunity Employer Statement:
CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, colour, gender, sexual orientation, age, physical or mental disability, marital status, family or carer’s responsibilities, pregnancy, religion, political opinion, national extraction (place of birth or ancestry), social origin (class, caste or socio-occupational category), industrial activities (such as belonging to a trade union). CoreLogic maintains a Drug-Free Workplace.
Please apply on our website for consideration.
Privacy Policy - http://www.corelogic.com/privacy.aspx
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