Associate Director, Digital Product (Mat leave cover)- amaysim

About the role

The Digital Product team is responsible for owning the digital product development across all touchpoints of the customer experience by leading the end-to-end design, delivery and optimisation of our digital properties to drive business and customer benefits, working closely with UX, Product Portfolio & Pricing, Marketing, CRM and engineering.

As the Associate Director of Digital Product, you will set the direction of new and existing product experiences across all customer touchpoints in collaboration with amaysim SLT and leadership by focusing on the right problems to solve that drive tangible value for our customers and support our ongoing growth.

This opportunity is a parental leave cover role with the duration of 14 months.

Key Accountibilities include:

• Own the end-to-end customer & product experience design and delivery across all digital product and experience touchpoints across all customer lifecycle stages from acquisition to onboarding, to self-service to winbacks
• Lead a team of Product Managers and work closely with key stakeholders to identify, qualify and quantify problems worth solving.
• Inspire, coach and mentor team members and peers
• Owns key decisions about digital experiences within their scope/remit – particularly cust exp / dig products
• Accountable for (and sweats) key experience / journey metrics (e.g. funnel conversion, digital activation rates, referrals, app-ratings etc) and insights on continuous improvements
• Monitor product performance, industry trends, competition and company changes that may influence the product strategy and execution
• Delivery of product experience roadmap and initiatives

About you

You are an expert people leader with experience in Product management in a fast paced evolving environment. Additionally, you will also bring to the role:

• Demonstrable experience in delivering impactful fast-growth products into market by designing and delivering digital products, platforms, end to end customer journeys with tangible business outcomes.
• Demonstrated Subject Matter Expertise on Product Management, UX/UI and CX. Having designed and delivered digital products or platforms end to end driving with tangible business outcomes.
• Strong analytical and problem-solving skills and exceptional excel skills
• Strong stakeholder management
• Alignment to amaysim company values, such as reliability, empathy, agility and simplicity

So, why amaysim?

Who says you can’t fall in love with your telco! With over 1 million happy customers and a ton of amazing awards in the pool room, we’re certainly feelin’ the love. Because at amaysim, that’s what we’re all about. Big Love to be precise. It starts with our great value little SIM, but it extends way beyond that.

We're a highly collaborative workplace, and offer a range of perks such as:

• Discounts to Optus products and services, and to over 400 retailers Australia wide
• Ongoing training, mentoring and focus on development opportunities
• Hybrid ways of working
• Competitive salary
• Vibrant amaysim culture

Life at amaysim is about leading with the heart and doing what it takes to keep the spark alive - with our customers and each other. We like to have fun – a lot of fun - and we believe in our culture so much that we think it’s our competitive advantage. If this sounds like your kinda vibe then don’t be shy, say hello! Big Love, amaysim