Audio Visual Support Specialist

CONVERGED TECHNOLOGY PTY LTD is a technology company headquartered in Melbourne with a strong focus on Audio Visual technologies, particularly those relating to Unified Communications, Video Conferencing and Telecommunications. We are an agile organisation with a great work culture and proven track record. We frequently partner with IT providers to provide holistic IT/AV solutions to corporate customers, both large and small. We are currently expanding into the NSW market.

About the role

To support our continued growth in the Sydney market, we are seeking an Audio Visual Support Specialist to join our team to service all our NSW and interstate-based clients. 

This role would see you joining our service desk, supporting the full range of Audio Visual solutions we design and implement for our customers – ranging from huddle rooms, Boardrooms, video walls to complex control systems.

Whilst this is an Audio Visual centric role, we are a technology driven business with a focus on IT. Therefore, we’d welcome potential candidates with a strong IT capability, and/or previous IT helpdesk experience, and who are looking to expand their own knowledge and learn new skills in AV and Video Conferencing. We will provide the necessary AV training for the right candidate.

The successful candidate must be able to work collaboratively with the rest of the business, customers, partners, and suppliers alike, and have excellent communication skills, both verbal and written. They must have a high attention to detail, with a growth mindset. Our customers and partners are the lifeblood of the business, and the ideal candidate will be client focused, and mature enough to work autonomously at times.

This is a full-time role. 

What does success look like in this role?

• The candidate will be customer focused and possess an understanding that maintaining regular communication is critical to the success of the role
• The candidate with be eager to build out their technical skills; through a mix of on the job and formal training
• The candidate will be well organised, and able to work autonomously or under supervision as required

Primary duties

• Liaising with other staff, partners, clients, vendors and contractors
• Connecting remotely to customer environments utilising VPN or related remote access technologies (Citrix, Remote Desktop etc)
• Creating and maintaining service tickets and customer data inside Customer Relationship Management (CRM) system
• Troubleshooting AV problems for customers, both remotely and onsite
• Attending customer sites to troubleshoot AV, Video Conferencing, and related IT systems
• Fault finding and maintaining AV systems and equipment and resolving issues remotely or assisting AV engineers or customer staff on site
• Helping manage fault escalations with vendors and/or other internal resources
• Updating firmware on AV/VC equipment
• Completing health-checks on installed AV systems and completing test plans
• Reading technical drawings, particularly as they relate to Audiovisual, video conferencing or telecommunications equipment (Microsoft Visio skills preferred)
• Creating technical documentation
• Managing hardware faults and RMAs
• May at times be required to assist with other general office or warehouse related duties

Skills & experience

• Have valid Australian car license
• Experience in the Audio Visual or IT industry
• Have experience with using a CRM or ticketing system (advantageous)
• Experience with video conferencing technologies considered an advantage
• Good understanding of Information Technology concepts – basic IT networking understanding preferred
• Experience with Unified Communications platforms including MS Teams, Zoom and WebEx
• Prior experience with video conferencing hardware: Poly, Logitech, Cisco, Crestron etc
• Technical knowledge of AV technologies and concepts preferred: Control systems (Creston, Extron), audio (Biamp, QSC), wireless presentation (ClickShare) etc
• Being able to take direction and then work autonomously
• Strong interpersonal and communication skills
• Strong attention to detail
• Task and results focused
• Experience working in a services role preferred
• Enjoy working in a team environment
• Positive approach to your work
• Sound understanding of the Office 365 (SharePoint), MS Office suite

Benefits

• Flexible working hours and conditions
• Work with great people and supportive team
• Team building events
• Competitive remuneration
• Cutting edge technology - Microsoft Teams, Zoom
• Tier-1 clients
• Strong partner network – working with Microsoft Gold partners and the wider IT industry
• Interstate travel
• Significant learning opportunities
• Career progression, future potential for engineering or design roles

How to apply

For more information on our company visit www.convergedtechnology.com.au

Please apply through seek by clicking the ‘apply’ button below. 

You must have the right to live and work in this location to apply for this job.

Please note only shortlisted candidates will be contacted