Backup & Monitoring Engineer, Chief Technology Officer Branch

Agency Purpose

The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness programs.

The AEC’s values and commitments

The AEC values and commitments are an essential component of our operating environment and frame how AEC staff work. The AEC's focus is on electoral integrity through the values of quality, agility and professionalism.

The Team

The Chief Technology Officer Branch delivers a range of ICT services to the agency including enterprise architecture, infrastructure, and service management. ICT services are delivered through a select sourcing model, with a mixture of in-house and outsourced resources. 

The Chief Technology Officer Branch is committed to building the agency’s information technology capability by providing resilient, modern, and secure systems informed by data and insights, and to upskill teams to develop innovative new products and services. 

The IT Infrastructure Section is responsible for the management and problem resolution of the agency’s ICT infrastructure, including: 

• ICT on-prem infrastructure
• On-premises, remote and cloud networks
• Messaging systems
• File storage and management
• Database administration
• Software Delivery 

The Opportunity

The Backup and Monitoring Engineer reports to the Assistant Director IT Infrastructure. This role focuses on managing and improving the AEC’s monitoring and backup infrastructure of on-premises servers, storage systems, Azure cloud, Office 365 applications and end user devices. 

You will assist the infrastructure team to deliver positive outcomes for the day-to-day matters relating to the management and support of AEC systems. The role is responsible for undertaking very complex and/or sensitive work, under broad direction, utilising expertise across a range of activities relating to IT Service Management.

This is an exciting opportunity to make a significant contribution to the delivery of electoral events and day-to-day operations through an improved maturity of AEC’s systems. The focus of the role is to work effectively across teams to provide monitoring and backup expertise to enhance and improve existing solutions, including designing, developing, implementing, and testing solutions, in line with business requirements and software development standards. Collaboratively working with other teams to investigate and resolve complex issues with the operation of monitoring and backups. Proactively configuring and optimizing the monitoring systems. 

To excel you’ll have: 

Mandatory: 

• Demonstrated experience in conducting systems administration including operating system installation, configuration, integration, hardening, software, and patch management of Windows Server 2016 or later.
• Demonstrated experience in administration of Windows Hyper-V and Microsoft Virtual Machine Manager 2016 or later.
• Demonstrated experience in managing Veeam against operational and security (ISM and Essential 8) requirements.
• Demonstrated experience in creating and managing Azure Monitor solutions with various operational and application requirements. 

Desirable: 

• Relevant qualifications in IT, including cloud certifications.
• Experience System Centre Operations Manager (SCOM)
• Demonstrated knowledge of IT frameworks, such as ITIL and TOGAF and the Commonwealth frameworks. 

Eligibility

• AEC employees must be Australian citizens.
• Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.
• Applicants are required to consent to, undergo, obtain and maintain a character clearance.
• Applicants are required to consent to, undergo, obtain and maintain the Negative Vetting 1 security clearance required for this role.
• Applicants may be required to undertake psychometric testing as part of this recruitment process.