Behavioural Analyst Interviewers

Company description:

Certis Security Australia is one of Australia's leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.

Job description:

Position Purpose

The Behavioural Analyst Interviewer (BAI) roles are an exciting opportunity for customer experience professionals who have a passion for dealing with people on a daily basis at international gateways connecting Australia to the world. Following the introduction of additional security measures by the United States Government (TSA) the BAI is responsible for conducting interviews with U.S bound passengers to collect intelligence and pivotal pieces of information which will assist in providing advice to understand and mitigate potential threats to security, whilst at the same time delivering a safe, easy and efficient world-class airport experience.

• Take reasonable care for your own health & safety and other people in the workplace
• Comply with health and safety policies and procedures, including the investigation and reporting of hazards and incidents to your manager
• Comply with any reasonable instruction related to health and safety
• Do not interfere with or misuse anything provided in the interest of health and safety
• Understand and reinforce the requirements of WH&S to keep our people safe
• Meet company WHS requirements
  

• Conducting interviews with passengers to build ongoing, confidentialrelationships, at the same time delivering a safe, easy and efficient world-classairport experience
• Collecting intelligence and pivotal pieces of information will assist you inproviding advice to understand and mitigate potential threats to security
• Observe & interpret passenger behaviour and attitude and respond accordingly
• Review passenger travel documentation (passport, ticket), if required
• Ensure all mandatory baggage control questions are asked to each passenger,if required
• Escalate unresolved behaviours for further screening, if required
• Facilitate the movement of passengers and their baggage from the interviewarea to check in
• Analyse information provided by passengers and respond accordingly
• Apply frameworks through critical thinking, sound judgment and reasonableand necessary actions

Full time training is provided, week 1, Monday to Friday, Week 2, Monday and Tuesday.

• Autonomous - working with little supervision
• Good communicator - convincing
• Organised - outcome and deadline oriented
• Attention to detail
• Drive and Initiative - self starter/problem solver
• Flexible - Adaptable to change
• Team Player
• Focused - Excellent time management skills
• Analytical- ability to problem solve through analysing and critiquing
• Cooperative - ability to work well with others and get along in team situations
• Efficient - plans time well, is organised and competent
• Observant
• Well presented
• Strong relationship building skills
• Empathy & Understanding
  

Demonstrated customer service experience.

Demonstrated customer service experience

Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

NSW - Master Licences
• 40 06 74 602 (SNP)
• 40 51 49 073 (CSA)

ACT Master Licences
• 175 01 220 (SNP)
• 175 017 42 (CSA)

Security Firm Licences
• QLD 413 15 (SNP)
• NT 345 (SNP)
• QLD 315 82 54 (CSA)

Security Agents Licences
• WA SA48 240 (SNP)
• WA SA58 716 (CSA- WA)
• SA ISL 178 143 (SNP)
• SA ISL 235 794 (CSA)
• TAS 3020 (SNP)

Private Security Business Licences
• VIC 652 - 374 - 32S (SNP)
• VIC 689 - 218 - 50S (CSA- VIC)