Best Care Co-Ordinator (Quality Partner)

• Extensive investment in facilities and people supporting our significant service expansion
• Full Time Ongoing role
• Salary $98,540.00 (Classification-Grade 5 Administration HS5) 
• A culture where people care

A career in the forensic mental health sector is diverse, challenging and rewarding. A career at Forensicare will be like no other. If you're passionate about supporting people in their mental health recovery, Forensicare is where you need to be. You will be a part of a caring and supportive team, making a real difference to people living with the dual stigma of mental illness and offending. We approach our work with curiosity and a commitment to understanding the unique needs of our consumers and carers. Working across community, hospital and prison settings, you can learn, apply your specialist skills and advance in your profession. Together, we can contribute to a more connected, compassionate mental health and criminal justice system.

Job location

This position is located at the Community Forensic Mental Health Service (CFMHS) in Clifton Hill, 15 minutes from Melbourne's city centre. CFMHS is a specialist state-wide agency that works with individuals who have a serious mental health illness and have offended or are at risk of offending. Our CFMHS Service is soon to be expanding our services to Regional Victoria with Barwon services the first region being commenced.

About the Role:

The Best Care Co-ordinator (Quality partner) position forms part of the Quality Systems Team which is responsible for leading the design, development, implementation and monitoring of Forensicare's quality and safety systems that strive for Best Care that is safe, effective, person-centred and connected. The Best Care Co-ordinator position sits within the broader Quality Systems team and will report to the Manager of the Quality Systems Team. The role will hold a range of portfolios in accordance with the responsibilities of the team and will be expected to work in strong partnership and collaboration within the team and across the organisation.

Duties:

• Using specialist knowledge, lead the implementation and ongoing management of designated key quality processes and systems across the organisation which facilitate the provision of Best Care reflecting the organisation's clinical governance framework.
• As a Best CareQuality Partner, provide authoritative support, direction and expert guidance to designated NSQHS Standards Committee/s and Directorate Best Care Committees to ensure the organisation is meeting the requirements of the National Standards.
• Work collaboratively with other Quality Systems team members to co-ordinate the development, implementation and monitoring of best practice systems and processes to meet the requirements of the National Standards and promote a culture of continuous improvement.
• Work collaboratively with subject matter experts including senior managers, clinical and non-clinical staff and consumers to support an effective, co-ordinated organisation-wide approach to quality system development and implementation and continuous improvement

About You:

• A sound understanding of clinical governance processes and the systems that support provision of high quality care.
• Demonstrated high level interpersonal, verbal and written communication skills with an ability to communicate with sensitivity, tact, discretion, empathy and understanding with consumers, carers and staff
• A good working knowledge of the NSQHS Standards
• Working and technical knowledge of RiskMan
• Strong analytical and problem-solving skills, including the ability to develop new processes and make improvements to processes and services.

A culture where people matter.

• Excellent supervision and investment in the skill development of all our team members.
• Well defined career pathways existing across our Directorates with multi-disciplined Teams.
• Salary Packaging Options available – Mortgage, Rent, Car, Expenses
• A leading, multi-faceted approach to safety, with unparalleled strategic, practical, individualised and team-based supports to minimise risks and fear and maximise safety and security, underpinned by our workplace health and safety strategy.
• Celebration and reward for good performance, through employee recognition.
• Access to an employee assistance program – an external, confidential, self-referral employee wellbeing program, for personal or work-related matters.
• A mental health and wellbeing program providing psychological, peer support and critical incidence response programs.

For more information on Careers at Forensicare, visit https://www.forensicare.vic.gov.au/careers

*Please Note - Applications will be reviewed and Interviewed as they are received.

Eligibility

• COVID19 (x3), Influenza and Immunisation requirements specific to position Infection Control requirements
• This position is subject to a satisfactory Police Check

Forensicare is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve. We encourage applications from Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a lived experience of disability, as well as people from culturally and linguistically diverse backgrounds. Forensicare promotes our guiding principles of curiosity, purpose, strong ethics, compassion and fairness; and promotes behaviours that are consistent with these values at all times. Forensicare is an equal opportunity employer and offers a smoke free environment.

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