AddressIf you have customer service experience in the automotive, retail or hospitality industry and are looking for a rewarding career in the automotive industry, this may be the role for you.
As a BMW Motorrad Customer Service Advisor, you will be responsible for:
- Meeting customer service standards within our motorcycle service and repair department
- Customer check in/ check out on a daily basis
- Loading the motorcycle workshop accurately using agreed measurement programs, to develop flat rate times for labour utilisation and costs
- Submit orders by conferring with technical support staff and prepare costing reports using cost analysis methods
- Providing technical and produce engineering information about the parts including cost and efficiency to ensure the quality of the service to match the client's needs and safety concerns.
- Monitor progress in the motorcycle workshop to ensure client needs are met on time
- Prepare cost estimates by studying all related maintenance repair and vehicle documents, consulting with workshop technicians, parts department, and other professional personnel
- Advise motorcycle clients of all future maintenance work recommended and repair priorities to keep the vehicle operating in optimal condition
- Improve overall allocations and workforce recovery, utilisation of workshop, planning, operational data, and maintenance schedules with costs to determine optimum technicians and maintenance efficiency
- Managing client concerns by identifying the optimum process to do the work and help clients to select more efficient choices.
The ideal applicant should have:
- Professional presentation and excellent phone manner
- A strong work ethic and demonstrated customer care experience
- Worked before in the automotive industry.
- A passion for motorcycles and a love of riding
- Knowledge of how different systems interact and how changes in operation, the environment, and other conditions will affect outcomes
- Knowledge of vehicles, parts, uses, repair, and maintenance
- Ability to plan, organise and control work processes
- Organise costs and payments for labour required for each maintenance job and manage inventory of just-in-time parts to avoid aged stock
- Effective technical and problem-solving skills
- Strong interpersonal and communication skills.
All applications are treated in the strictest confidence and may be addressed to Shane Randall, Service Manager along with a cover letter and resume.
This is a full-time role, Monday to Friday and no weekend work is required.
