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Form of workAt ARB, we're not just a brand; we’re a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer journey. As an ASX top 100 company with +2200 employees globally, we take pride in our commitment to excellence. Our reach spans across 100 countries, supported by regional offices in the USA, Europe, Thailand, New Zealand, and the Middle East. Our reputation has been built on high-quality products, with services delivered by people who are passionate about quality, reliability and practicality.
We are seeking an experienced Branch Manager for our Dandenong Store. This is a fantastic career opportunity for an individual with proven experience in managing, leading and coaching staff.
The Position:
The Branch Manager is responsible for managing, leading, and coaching the Retail Sales team and Workshop Supervisor. Consisting of a showroom, warehouse, and automotive workshop, you will be responsible for servicing ARB's retail, fleet and dealership customers throughout the local area. The Branch Manager is required to achieve, and preferably exceed all safety, customer, team, and commercial targets and is ultimately accountable for the efficient, effective, and profitable operation of the store. A successful Branch Manager exhibits behaviors and demonstrates performance in line with the ARB values of Drive, Excellence and Passion.
Key Responsibilities:
- Leading a Branch of sales, fitting, and warehouse staff to achieve personal growth and career development.
- Influence commercial decisions and process disciplines to deliver and exceed productivity and profitability targets.
- Champion the customer experience within the Branch, deliver the highest quality of installations and professional sales support.
- Process adherence leading to accurate Inventory management. Ensure customer orders are supplied in full and on time. Inventory to be managed with a Just in time philosophy aligned to distribution schedules.
- Providing support and market feedback to the Retail Operations Manager regarding competitor activity, new business opportunities, product trends and customer insights.
- Collaborate with local fleet and dealer partners to create value adding relationships.
About you:
- Proven experience leading and developing teams of ten or more professionals.
- Familiarity with 4x4 accessories and off-road vehicles in general will be highly regarded.
- Ability to work with a variety of individuals to develop and drive customer centric strategies throughout the organisation.
- Passion and commitment for achieving extraordinarily high standards in customer service.
- Drive, enthusiasm and the pursuit of outstanding results.
- Knowledge of key financial principles, such as asset management and maintenance, pricing structures and P&L statements.
What’s on offer:
- Competitive base salary, plus super, leave loading and incentive program.
- Fully equipped and maintained 4WD company vehicle.
- Significant employee product discounts.
- Professional development opportunities, international business exposure and training.
- Join a world class team that operate in a collaborative and supportive environment.
If you feel that this could be the right move for you and you have the necessary skills and experience required to be successful in this role, please apply online today to take the next step in your career!
