AddressAn exciting opportunity for an experienced Branch Manager ready to step into a dynamic, multifaceted role. In this position, you’ll lead and manage retail banking operations while supporting our brands growth within the wider community, promoting brand recognition and awareness through various campaigns and partnerships.
We’re on the hunt for a motivated individual who is a people focused leader who understands the benefits of superior customer experience and thrives as a positive role model for our sales and service driven team. You will also be empowered to use your experience in identifying and nurturing new opportunities within the community whilst embracing new ways of working to support our members transition to an increasingly digital future.
As a Branch Manager with Heritage People’s Choice, you will be empowered to:
- Make banking easy for our members and ensure exceptional member experiences within your branch
- Manage branch performance and strategic development, fostering relationships with the wider Retail division
- Coach your team to identify growth opportunities and deliver outstanding member service.
- Develop and implement business and marketing campaign plans
- Drive and motivate your team to achieve retention and referral targets for specialised advice areas, including financial planning, and meet branch sales and expense budgets
- Maintain key relationships within our organisation and local community, championing Heritage People’s Choice banking initiatives and brand
About you
You’re a natural people leader with a strong desire to motivate, engage and support the growth of our branch team to deliver superior service to our members, every time. You’re comfortable setting and striving towards targets, with personal energy, enthusiasm for excellence and adaptability to different working environments and teams. You are looking for the next step in your leadership career, where you will be empowered to support our team in shaping the future of banking and making a meaningful impact within our community.
Who are we?
It's an exciting time to join our organisation! On 1 March 2023, two of Australia's most successful member-owned banking organisations merged, to form Heritage and People's Choice - Australia's leading mutual banking organisation and a genuine, member-owned alternative to the major banks.
We exist to create a better future for our members and the communities in which they live.
We are 100% member owned, with approximately 720,000 members and 1,900 employees. We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.
When you come to work at Heritage and People's Choice, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.
Benefits of working for us
We believe the little extras can make a big difference in supporting your success. That's why we offer great incentives and benefits including:
- Paid parental leave and special leave provisions
- Employee banking benefits and discounted insurances
- Career development opportunities, and ongoing training, coaching and support
- A dedicated Employee Assistance Program for you and your family to access in times of need
- Paid volunteering days and access to a diverse range of community and charitable initiatives
Sounds like a great place to work, doesn't it? We'd love to hear from you about this exciting opportunity. Click 'Apply Now’ and submit your application, including a cover letter and current resume, by Monday 20th May 2024.
We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.
