Broadcast Technology Support Analyst

Company Description
Nine is Australia's largest locally owned media company - the home of Australia's most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital.
Nine's assets include the 9Network, major mastheads such as The Sydney Morning Herald, The Age and The Australian Financial Review, radio stations 2GB, 3AW, 4BC and 6PR, digital properties such as nine.com.au, 9Now, 9Honey, Pedestrian.TV, Drive, subscription video platform Stan and a majority investment in Domain Group.
Our Purpose: We shape culture by sparking conversations, challenging perspectives, and entertaining our communities.
We bring people together by celebrating the big occasions and connecting the everyday moments. Australia belongs here. We bring our purpose to life via three shared values: We walk the talk, turn over every stone and keep it human.
Job Description
Nine is currently seeking an expression of interest for an enthusiastic and self-motivated applicant to join its Broadcast Technology Support team in providing technical and operational support across its production facility located in Perth.
The position of Broadcast Technology Support Analyst is a full time, rotating shift role covering 7 days a week. The purpose of this role is to:

• Serve as the initial point of contact for internal customers, handling their inquiries via phone calls and ticketing systems.
• Proactively identify and address any issues raised by internal customers
• Analyse problems and determine if they can be resolved independently; or escalate complex issues

The successful candidate will be part of an enthusiastic team responsible for day to day support of sophisticated, up to date, technical broadcast systems including:

• Studio Automation
• Live Studio Production
• Post Production and Non-linear editing systems
• Digital Asset Management
• Digital News Gathering
• Video Contribution, Distribution and Encoding
• Master Control Facilities

Qualifications
The ideal candidate should have:

• Engineering Degree, Diploma in Electrical or Communications Engineering or comparable qualification in the Broadcast or IT Industry.

Proficiency in managing and addressing multiple priorities and requests simultaneously
Excellent communication skills and the ability to work autonomously. * A flexible attitude to working irregular hours including weekends, public holidays and shift work
Additional Information
Our Commitment to Diversity and Inclusion:
At Nine, we are committed to fostering a workforce that embraces all aspects of diversity and inclusion and where practices are equitable to ensure our people experience a sense of belonging. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best. Should you require any adjustments to the recruitment process in order to equitably participate, we encourage you to advise us at the time of application.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, nationalities, backgrounds and cultures.
Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.