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Form of workAbout the business
Unison Technology provide customer focused IT support services to small and medium companies across a range of industries. You will be joining a well-established business that has a reputation for customer focus and agile responsiveness to the client’s needs. At Unison we pride ourselves on our inclusive culture where every voice and opinion matters. You will be working with an amazing team who really care and work together to support each as well as our clients. Unison have embraced the new world and offer flexible hybrid working arrangements working both from the office and from home.
About the Role
Our exciting opportunity is for an enthusiastic and motived individual who enjoys solving real problems every day. This level 1 /2 role will have you working on a huge variety of tasks in Desktop Support as well as networking, and Infrastructure support. You will have the opportunity to own the desktop IT support at our client’s site and really make an impact.
As an IT Support Analyst who possesses the patience and tenacity to complete a variety of different tasks to an exceedingly high standard you will excel in this role.
This position will require regular travel to sites throughout Australia and would suit a highly independent individual who has strong initiative and troubleshooting skills.
Your key responsibilities will include:
- Providing effective and efficient telephone and face to face technical support;
- Installing, configuring and maintaining PC and mobile devices;
- Identifying and resolving staff IT issues;
- Maintaining all case/issue history within our helpdesk ticketing system;
- Developing and maintaining relevant documentation and procedures;
- Coordinating IT service requesting and recommend new initiatives;
- Provide weekend out of hours support on a rotational basis
What are we looking for in our candidates?
- At least 2 year’s experience in a similar role.
- A demonstratable passion and enthusiasm for computers and technology;
- Rock solid troubleshooting skills – able to apply logical, methodical, analytical approach to identify and resolve software, hardware and network problems and customer service skills;
- Exceptional communication - Delivered with a positive attitude;
- A team player with the ability to work independently to deliver initiatives on time;
- Good understanding of infrastructure (DHCP, DNS, Exchange, Azure, AWS) and networking (IP Addressing, routing, network topologies);
- Expertise across a board range of technologies including but not limited to Windows Desktop operating systems, MS Office, Microsoft365, SharePoint, Active directory, Linux, User Creation, Group Policy, Firewall, Antivirus and VPNs.
- Experience with hardware setup including computers, mobile devices, printers, switches, routers and 4g modems.
- Degree or Certificate in IT/Computer Science or equivalent experience
- Drivers license and your own car necessary
- Willing to undergo a Police Check - cost paid by Unison
Applicants for the role are required to have full working rights in Australia to be considered for this role.
If this sounds like you, we would love to hear from you! Send us your resume and cover letter explaining why you believe you are the right person for this role.
Only successful applicants will be contacted.
Please no Recruitment or employment agencies.
