Broker Claims Manager - Full-Time Work from Home

BrokerClaims Manager - Full-Time Work from Home

MKW Insurance Brokers - www.mkwib.com.au

• Full Time role Working from Home either in Sydney or Central Coast, NSW areas
• Claims Management – managing claims consisting of domestic and commercial claims for all lines of insurance.
• Be part of an energetic & growing team of brokers

About Us

MKW Insurance Brokers are an insurance brokerage established in 1983 with its Head Office in North Strathfield, NSW and with the Principals of the business working from various offices spread across Sydney and the Central Coast NSW. We are working on a fast-paced, fast-growing portfolio. 

Our team is tight-knit and is driven by our customer satisfaction and providing the insurances that suit their risk profile and protect their assets.

We are highly skilled and help clients deal with difficult insurance claims. By doing so we continue elevating the level and quality of insurance broking, thereby maintaining our reputation as one of Australia’s most trusted and innovative insurance firms.

MKW Insurance Brokers are also a Steadfast member.

Job Summary:

This position is a Full-Time Working from Home role either in Sydney area, Central Coast, & Newcastle

As a Claims Manager, your role will revolve around the careful handling of insurance claims, working closely with clients, insurers, and other stakeholders to ensure a seamless and efficient claims resolution process. 

Your keen eye for detail, effective communication skills, and deep knowledge of general insurance will be instrumental in your day-to-day responsibilities to ensure a smooth and efficient claims resolution process. 

Key Responsibilities:

Claims Management

• Receive and review insurance claims submitted by clients.
• Investigate the validity of claims, ensuring all necessary documentation is provided.
• Review coverage and indemnity in accordance with insurance policies.
• Preparation of claim submissions to insurers.
• Collaborate with adjusters, insurers, and legal teams as required. 
• Maintain open and effective communication with all stakeholders throughout the life of the claim.
• Provide brokers and clients with regular updates on the status of their claims.
• Negotiate with insurers to secure the best possible outcome for clients.
• Maintain accurate records of all claims-related correspondence, ensuring compliance with industry regulations and internal policies.

Qualifications:

• At a minimum, be Tier 2 compliant and be willing to work towards Diploma accreditation
• Proven experience in general insurance claims handling, or general insurance broking and looking to move into claims management, preferably within an insurance brokerage.
• Experience in the use of Steadfast Insight Broking System, Sunrise, Steadfast Virtual Underwriter (SVU) and OfficeTech will be an advantage but not essential as training will be provided, however some experience with processing on insurer & insurance broking systems including insurer claims portals would be preferred 
• Have a professional manner
• Be well organized
• Able to perform under pressure & understand the importance of client servicing
• Excellent negotiation and communication skills.
• Strong attention to detail.
• Ability to work independently and as part of a team.

Benefits:

• Opportunities for career advancement.
• Ongoing training and professional development.
• A supportive and collaborative work environment.
• Generous bonuses provided based on meeting KPI’s and company achieving overall growth targets
• Attractive Salary to be negotiated dependent on experience

We are looking to have the successful candidate start with us ASAP. 

What’s in it for you?

• This is your opportunity to join a successful, rapidly growing general insurance brokerage
• Be part of a professional and family friendly team 
• Ongoing training and development to build your career
• Sales and technical mentoring from very experienced Directors/Principals
• Full Time working from Home role
• IT equipment, mobile phone and internet provided

If you put in the hard work necessary to succeed in this role, you’ll find yourself part of a fun, supportive team with ample opportunities to develop your career in the future. 

Perks & Culture 

We are proud of our diverse, vibrant, and sociable team . When you join the team you'll also have access to these perks:

• Opportunities to progress and take on a Senior role within the business
• Manage claims for a diverse client base from a variety of industries
• A relaxed environment where social activities are common
• Regular performance reviews and feedback 
• Ongoing on the job training to help develop your career
• Flexible hours and family friendly office

For more information on our business and services please visit our website by copying and pasting the following address into your web browser: https://mkwib.com.au or contact either Luke Wiblin on 0438 637 843 or Yohan Seneviratne on 0400 988 697 for any enquires regarding the role.

** Please note 

1. You must be currently based in Australia and have the valid right to work in Australia. Please do not apply if you are seeking visa sponsorship 
2. MKW does not accept resumes from recruitment agencies.