AddressWho are we?
It's an exciting time to join our organisation! On 1 March 2023, two of Australia's most successful member-owned banking organisations merged, to form Heritage and People's Choice - Australia's leading mutual banking organisation and a genuine, member-owned alternative to the major banks.
We exist to create a better future for our members and the communities in which they live.
We are 100% member owned, with approximately 720,000 members and 1,900 employees. We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.
When you come to work at Heritage and People's Choice, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.
About the role:
The Broker Lending Specialist is responsible for the processing and submission of broker originated lending applications via People’s Choice Credit Union, ensuring agreed SLA’s are met, compliance is adhered to and there is consistent and timely communication of the highest standard to the mortgage broker. The role will require ownership of each loan application from when the initial application is received through to formal approval along with being a key contact for loan scenarios. By working in collaboration with our stakeholders, the Broker Lending Specialist will ensure the best outcome for the lender and their members, but also maintain a high level of risk management and awareness. This is a full-time, permanent opportunity.
What you’ll be doing:
- Process and manage each broker loan application from application to formal approval within agreed SLAs, ensuring the delivery of an exceptional customer service experience and positive member outcomes.
- Work collaboratively with internal and external stakeholders, including the Broker Support and Credit Assessment teams.
- Providing timely updates (written and verbal) to mortgage brokers.
- Demonstrating a commitment and understanding of relevant procedures and regulatory requirements.
- Proactively assisting the broader team, attending broker meetings and events as needed.
About you:
As a strong communicator, you strive to deliver seamless and superior customer service to ensure positive member outcomes. You have a keen eye for detail and can demonstrate accuracy through your written and verbal communication skills. This is a fast-paced role where you will lean on your prior lending and credit risk experience, we will empower you with the autonomy to focus on the applications and their varying degree of complexity. With us, you will be supported by a team focused on collaboration and championing you to be the best version of yourself.
Location:
This role can be undertaken from either our Flinders Street (Adelaide), Eagle Street (Brisbane) or Chadstone (Melbourne) office.
Benefits of working for us:
We believe the little extras can make a big difference in supporting your success. That's why we offer great incentives and benefits including:
Extensive range of financial and lifestyle benefits, including (but not limited to):
- Paid parental leave and special leave provisions
- Flexibility and hybrid working arrangements
- employee banking benefits and discounted insurances
- Career development opportunities, and ongoing training, coaching and support
- A dedicated Employee Assistance Program for you and your family to access in times of need
- Paid volunteering days and access to a diverse range of community and charitable initiatives
If this sounds like you, then this is the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by Sunday 26th May 2024.
We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.
