Building Supervisor (Insurance Repairs)

About CRA Building Services

CRA is a dynamic South Australian-owned and operated business. Over the past few years, CRA has experienced unprecedented growth and has established itself as a builder of choice within the Insurance Repair Industry in SA, NSW, and Victoria.

A family-based company, we're on a mission to consistently deliver our trademark customer experience through quality insurance-building solutions. Our culture brings together a supportive and fun team of awesome people, who work together to make a positive impact in our community. Our vision is to make a meaningful difference in our local insurance repair landscape by being a trusted and caring partner for those in need.

Due to continued growth, we have a newly created position in the Supervisory team (Insurance Services). The role is full-time (42.5 hours), Monday through Friday, from 7:30 am - 4:30 pm with a combination of work from the office and work from home.

CRA will provide the successful applicant with a Microsoft Surface and work-from-home setup, vehicle, and phone. Staff training is paid and employees have access to a funded Employee Assistance Program.

The type of person needed

CRA is looking for someone who is determined to contribute to the business by producing quality outcomes and who strives to exceed our expectations.

We are in search of dynamic individuals with outstanding people skills and a positive outlook. We seek staff with a ‘lifelong learner’ mindset, a proud work ethic, and the ability to think outside the box. We value teamwork, humility and empathy which are well used in these roles, in which we get the opportunity to make a positive difference in our customers' lives.

The ideal candidate will be able to communicate effectively with a broad range of people at all levels, across different cultures and act with credibility, discretion, empathy, tact and diplomacy. Your ability to prioritise and manage your time, work well under pressure, and your outstanding people skills and positive outlook will be highly valued. 

You will be a proficient computer user, a quick learner, and can develop and embrace change over time, with a 'can-do' attitude. The proficiency for navigating web-based portals is a key asset for this role, as we operate in a digital environment. The ideal candidate will a possessing a knack for clear and effective written and verbal communication.

We're ideally seeking a person with a thorough knowledge of and a proven track record in, the insurance repair and/ or generally construction industry and who has strong connections to this industry. 

If you thrive in a position that offers both autonomy and team support and are eager to contribute your unique skills and talents to make a difference, we encourage you to apply.

The Role

This position, reporting to the SA Supervisor Manager, will:

• Provide estimating and supervision of insurance building repair works.
• Work with all members of the community to make a positive difference.
• Work collaboratively with Repair Coordinators to complete Insurance Repairs.
• Liaise with insurance assessors, homeowners and building sub-contractors.
• Be responsible for meeting budget and contractual Key Performance Indicators
• Support trades contractors staff.

Key criteria - What experience is required

Knowledge/Qualifications/Licenses:

• Essential: Minimum 2 years, recent proven experience in a similar role.
• Essential: Thorough knowledge of the residential building/ construction industry.
• Essential: Current White Card and current unrestricted driver's licence.
• Desirable: A trade qualification 
• Desirable: Supervisor's registration is a definite advantage

Skills/Experience:

• Ability to oversee Insurance Repairs in residential settings. 
• Ability to liaise with a wide range of clientele and a strong focus on quality customer service outcomes with an empathetic and problem-solving approach.
• Excellent time management and organisational skills, and an ability to manage caseloads within strict KPI time frames.
• Advanced verbal and written skills including the ability to draft correspondence, reports and emails.
• Excellent communication skills in managing contractors and trades.
• Ability to work collaboratively as well as independently.
• Proficient technology skills including the use of computer software and portal-based technologies.
• An understanding of the Building Code of Australia.
• Ability to maintain safe work practices in line with WH&S policies and procedures through an understanding of the Work Health Safety Act (2012).
• A commitment to ongoing professional education and training.

What's on offer

Benefits:

• Excellent salary package (depending on experience) plus superannuation.
• Laptop and phone.
• Company vehicle.
• Family-friendly, flexible workplace
• Paid mandatory training plus Staff Training and Development Fund.
• Staff and family Employment Assistance Program to support health and wellbeing.

How to apply

Applications close at 9 am Monday 11 March 2024, however, applications will be addressed as they come in. To apply, please do so through this website - provide both a cover letter and an up-to-date CV with a minimum of three work-related references. 

Applications will only progress if the essential requirements have been met and only successful candidates will be contacted. For further information please email **@crabuilding.com.au or contact the Human Resources department at (08) 8297 0***.