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Form of workAbout Us
We are one of SA’s largest and most successful residential housing and development companies. With more than 57 years of design innovation and building experience, we continue as industry leaders, evolving to meet our clients' changing lifestyles.
We’re Built For Life
Build a rewarding career, united within a healthy work environment. Feel supported, valued, and inspired, ready to have fun. Learn, continuously evolve, and be empowered to fulfil your goals. Tenacious and determined to deliver for our customers, our people, and the group.
What we offer
- A competitive salary
- Employee Assistance Program
- Reward & Recognition Program
- 3 wellbeing days provided annually in addition to standard leave
- A thriving workplace culture focused on a core values framework
About the role
Reporting to the Construction Administration Manager, you will be responsible for performing administration and customer service tasks relating to post-build and maintenance for our customers. This includes the management of the maintenance, responding to all customer enquiries, issuing customers written updates on their maintenance works, liaising with suppliers and trades, and providing direct support to the Building Quality manager.
Main responsibilities:
- Act as the point of contact for all incoming service and warranty enquiries
- Provide a high standard of customer support to answer queries and concerns as they arise
- Coordinate on site requirements and issue resolution with the Building Quality Administrator, suppliers, trades, and customers
- Liaise with external stakeholders to keep up to date on progress, communicate issues and ensure milestones are achieved to resolve matters
- Manage day to day customer interactions issues to achieve positive outcomes
- Escalate major customer complaints or issues to the Construction Administration Manager and Building Quality Manager
- Update and maintain accurate documentation for each job file.
What you will bring:
- Demonstrated experience in a customer service/administrative position
- Working knowledge of a building and construction workflow management system
- Intermediate level of skills in Microsoft Office (Word, Excel and email)
- Excellent communication, interpersonal and negotiations skills, with the ability to communicate effectively with people from a diverse range of backgrounds
- A strong customer service focus with the ability to maintain a high level of professionalism and confidentiality
- Ability to work productively within a team environment
- High attention to detail and accuracy
- Proactive approach to problem solving and ability to adapt quickly maintaining effectiveness in different situations
To Apply:
Click apply now and upload a current Cover letter and Resume addressing the above criteria. Applications close 30 April 2024.
Please note this role is based in our Kent Town office in Adelaide, so you need to be located in Australia with full working rights to be considered.
For further information…
For further information and a confidential discussion contact Sarah Buck, HR Business Partner, on 8112 3151 or *******@fairmontgroup.com.au
