Bundaberg Rum Visitor Experience Guide

Who are we?

While the name Diageo may be unfamiliar to you, our brands have most likely been with you while you create unforgettable moments of connection and celebration. Imagine crafting the future some of the most well-loved spirits brands across the world, including Smirnoff, Johnnie Walker, Bundaberg Rum and building possibilities within growing brands such as Don Julio, Ciroc, Reeftip and Aviation Gin. By joining Diageo Australia, you will inspire an exceptional team around you, with offices and teams working from 8 locations across Australia, to build incredible performance and unleash your own potential.

What will your role be?

As a Visitor Experience Guide you will be an integral part of our Brand Home team and will be required to deliver high standards of customer service and an outstanding and memorable Visitor Experience at all times. Our tours are the opportunity for the public to learn who we are and what we do.

As a Visitor Experience Guide, you’ll be guiding guests around our beautiful distillery representing the Bundaberg Rum. In addition to leading engaging distillery tours, at times you will also be required to train new tour guides and assist in ticket sales, our distillery retail store, our distillery bar and help deliver events from time to time.   
 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality environment.

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences at the home of the famous Bundaberg Rum. Our Bundaberg Rum Visitor Experience takes visitors on an immersive, multi-sensory journey, sharing our love for rum with a new generation of drinkers. Visitors will lose themselves in the journey of rum-making and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.   

The Bundaberg Rum Visitor Experience is a 7 day a week operation with this role required to contribute to ensuring that outstanding performance is delivered compliantly every day.

What does this role look like for you?

Perform cross functional tasks that deliver the successful day to day running of the Visitor Experience facility including but not limited to:

• Tour guiding
• Ticket sales
• Retail sales
• Bar tending
• Site cleaning
• Event execution
• General reporting

Achieving strategic and financial targets:

• Assist the wider Visitor Experience team in delivering financial, visitation and customer service targets.
• Grow and foster the loyalty agenda.

Drive safety, compliance and ethical standards:

• Adhere to our site’s safety standards and promote the safety culture in the Visitor Experience team to ensure that all our staff and guests remain safe.
• Drive compliance and cash handling responsibilities in line with CARM guidelines.
• Represent Diageo and the Bundaberg Rum brand in a responsible and professional manner. 
• Promote social responsibility in the consumption of alcohol products and adherence to the Diageo marketing code.

What will you bring to the table?

• 3+ years of Retail/ Tourism/ Hospitality experience.
• Strong desire to learn more about the Bundaberg Rum story, brand, and its characteristics.
• Possess a friendly, helpful, confident, and engaging personality.
• Be familiar with sales protocols and customer service procedures.
• An excellent communicator, both verbal and written.
• Possess the ability to build positive relationships with customers.
• Possess a problem-solving attitude; ability to act calmly and professionally in a high-pressure environment.
• Results driven with the ability to prioritize and deliver on multiple concurrent initiatives that have significant financial impact; possess strong ability to multi-task and desire to work in a fast-paced environment.

What are the benefits?

We are an organisation that creates products that are part of celebrations, and our culture reflects this.  At Diageo, you will have the ability to work flexibly to ensure you can unlock your own potential through creating bold plans and executing your vision.

You will also be rewarded through competitive salary and monetary benefits including bonus, flexible leave entitlements and product allowance as well as being supported via non-monetary benefits including an industry leading parental leave policy, volunteering days and workplace giving, and subscriptions to mental health and fitness platforms.

Our commitment to inclusion and diversity:

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

At Diageo, we pride ourselves on our fast paced, bold and agile culture. In order to ensure we’re supporting the performance ambitions of our team, applications for this role will close 27th March 2024.