Address As our Hotel Business Development Executive you'll manage our inquiries, negotiate and convert leads, and develop new sales opportunities in order to generate revenue and maximise performance in line with the strategic sales and marketing revenue plan for Crowne Plaza Canberra and the wider IHG network.
This role would ideally be full time, but the option for part time is available for the right candidate.
Your day to day
- Be the first point of contact for any client inquiries. Ensure the client experience is successful and memorable and act as the brand ambassador and key contact throughout their journey.
- Actively pursue opportunities to enlarge the corporate sales base
- Conduct site inspections, host clients at relevant entertainment opportunities and attend any other meetings with clients as required
- Conduct opportunity research using subscribed channels and available IHG tools to identify potential new business and opportunities
- Positively contribute to total alignment between the Commercial Function and Hotel Operations to ensure open communication in order to maintain and enhance Guest Satisfaction targets.
- Responsible for diary management and in consultation with other sales colleagues, give consideration of yielding tactics to maximise revenues whilst also ensuring a memorable guest experience.
- Maintain awareness of competitor products, tactics and pricing and uses this information to influence strategy.
- Provide timely street corner intelligence to Business Development Director, Director of Sales and Marketing, and IHG Regional Sales for procured and new opportunity business.
- Manage an up-to-date databases
- Support the Business Development Director and Sales & Marketing Director with procured and new business opportunities.
What we need from you
- Previous experience in a hotel sales or commercial capacity
- Comprehension of hotel systems and revenue management practices.
- Proactive approach to developing and maintaining strong relations with clients and stakeholders including customer's senior management.
- A confident communicator with strong interpersonal skills
- Excellent customer service and interpersonal skills, matched with a positive attitude and a logical approach.
- Exceptional organisation and time management skills and high attention to detail.
- Australian working rights.
What we offer
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com to find out more about us.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
