AddressAbout Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Business Insights and Improvement Managerin our Communications function you’ll play a key role in helping to critically gather, analyse and present data to support insights-based decision making.
In this newly created position, you’ll collaborate closely with your colleagues in the Channels and Insights team, as well as with teams and individuals from other areas across the bank, to help drive, define and implement improvements and enhancements that will support the uplift of the employee digital experience.
The role involves identifying trends, forecasting improvement opportunities, and transforming raw data into meaningful information.
Are you ready to step into a world of challenges, growth and opportunities? If you have a proactive and future-focused mindset, excellent attention to detail, are process oriented and love dealing with people as much as you do data – then we want to hear from you.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Location: MDC 100 Bldg., Eastwood Ave, Quezon City and/or Solaris One Bldg., Legaspi Village, Makati City
Role Type: Full-time, Permanent
Shift Schedule: Monday to Friday. Morning shift and will follow Melbourne hours.
Work Arrangement: Hybrid setup
What will your day look like?
As the Business Insights and Improvement Manager you will:
- Apply advanced business analysis skills for business governance and management activities.
- Use data and insights to optimise our digital channels. Lead the quantitative data activities for the channels and platforms the team manage, conducting analysis, providing insights and reporting to inform business decisions, provide visibility of engagement with the tools and channels and support process improvement opportunities that realise efficiency benefits.
- Lead on process improvement opportunities, with the goal to automate and reduce time and effort. Providing users with easy to use, value-add channels and processes. Delivering effective process change and ongoing training.
- Develop and maintain a central analytics dashboard that brings together the data points from the channels and platforms the team manage.
- Ensure the teams non-financial risks (operational risk and compliance) and requirements are managed effectively; while supporting the uplift in awareness of the role everyone in the function has in ensuring we have a well-managed risk, governance and compliance focus.
- Enter and track, to closure, any events that may occur within the Communications functions day-to-day activities.
- Manage timelines and deadlines to ensure deliverables are on time.
- Establish and maintain effective stakeholder relationships internally and externally.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
- Extensive experience in helping businesses identify what’s important to measure and how it can be measured, and then presenting actionable insights on an ongoing basis:
- Demonstrated experience of creating dashboards essential to business.
- Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
- Able to use data to tell a story in an engaging and meaningful way, backed by facts and analysis.
- Highly adept at looking at the processes and operational aspects of a team and identifying ways to continuously improve and where relevant lead on transformation activities:
- Can proactively identify and recommend what needs to be prioritised based on data and insights.
- Works collaboratively and creatively to help solve problems and implement solutions.
- Communicates with influence and effectively engages with internal stakeholders and external vendors to foster collaborative relationships, deliver constructive outcomes and resolve issues.
- Strong written communication skills and confidently and accurately writes documentation such as process maps and procedures, training artefacts, and business requirements.
- Confidently presents findings, recommendations within the team and to stakeholders and senior leadership.
- Experience with the Microsoft stack, specifically SharePoint Reporting, Power Bi, Power Automate, Clarity, or Adobe Analytics is desirable but not required.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us? (Global)
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 68807.
