Business Sales & Service Consultant

Job Summary

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.

What We Offer

Flex appeal: choose where, when and how you work
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.

Purchased annual leave scheme

Additional Telstra day off

Additional 30% off Telstra products and services

Toolkit provided (laptop + mobile phone + plan paid for)

Focus of the Role

As a TBTC Customer Sales and Service specialist you will be responsible for managing customer service and sales inquiries and provisioning orders for Telstra’s medium business and business plus customers. You will have exceptional customer service, administration, and time management skills with the ability to trouble shoot and manage multiple deadlines and priorities whilst committing to customer excellence.

We are looking to hire from Liverpool or Mascot area.

What You’ll Do

• Providing exceptional customer service to new and existing Telstra medium and Business plus customers
• Processing and provisioning all customer orders.
• Meet and greet customers who visit the TBTC.
• Managing the sales and ordering process
• Managing Point of sale (POS) in the TBTC including cash handling and order processing.
• Handle inbound customer service and simplex sales queries by phone & face to face.
• Manage tickets and process customer workflows.
• Responsible for stock ordering process and regular stocktake.
• Handling complaints and escalations
• Solving complex billing enquiries
• Support our Business Technology Advisers and Account Managers and pass on leads.
• Develop capability and technology knowledge of Telstra business products and services.
• Take accountability for managing inbound/outbound customer service contracts, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely mediation and positive customer experiences.
• Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team) to support the identification and qualification of leads.
• Meet individual and team sales and performance KPIs.
• Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions.
• Identify areas of improvement and actively embrace change and technology to better support our business customers.

About You

• Cisco IP
• Collaboration
• Commercial Acumen 
• Communication – written and verbal
• Customer Relationship Management (CRM)
• Data visualization – Power BI
• End to End Management
• Excel skills
• Growth Mindset
• ICT Management
• Listening
• Microsoft Platforms
• Organisational Support
• Point of Sale Operations
• Relationship Management
• Salesforce System
• Stakeholder Management
• Strategic Influence
• Systems Experience
• Teamwork

If you are looking to take the next step in your career, we want to hear from you!

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.