Job Description:- Flexible work options available
- Opportunities for professional development and growth
- Positive and inclusive work culture
About Our CultureAt Crawford, we value our people; as such, we hire for attitude and train for skill, and offer a supportive and positive work environment so our people are always developing their skills and expertise to thrive in their role.We are seeking someone that can do the job, but just as important, are able to add to the already great culture of our team and can demonstrate the qualities below, because it's who you are.Drive - you are intrinsically motivated to give your best that is manifested through the high quality of your work and customer service.Integrity - you are impeccable with your word and follow through on your commitments.Growth mindset - you encourage collaboration in every interaction and welcome feedback in order to grow and also impart your learning with your team.
About the OpportunityWe have an exciting opportunity for a
Business Support Analyst to join our team during a time of growth. Forming part of a larger IT team you'll be joining at a great time, with the opportunity to make an impact.The
Business Support Analyst provides for broad operational support across different functional areas of the IT Team and is responsible for developing and enhancing business process documentation and efficiencies for key projects/initiatives, on an ongoing basis.
About YouYou'll be proactive and driven
Business Support Analyst, who thrives working in an agile environment and in addition to this, you will:
- Be a confident communicator, where you can convey important information clearly, through verbal and written mediums and are able to quickly build rapport with all levels of stakeholders
- Have the confidence to prioritise those tasks that are most urgent
- Have a can-do attitude with strong attention to detail as well as being process driven
- Possess a strong knowledge of the Microsoft suite of programs, particularly Excel (essential)
- Possess a strong working knowledge of MS Forms, Power Automate (Flows) (desired)
- Possess a strong understanding and working knowledge of Sharepoint Lists, Document Libraries, and SharePoint Design for site updates and improvements (desired)
- Have the ability to train and support business content managers of Sharepoint subsites
Key Responsibilities- Work with internal and external stakeholders at all levels to analyse both functional and non-functional requirements
- Analyse data related to business operations to identify trends, issues, or opportunities for improvement.
- To create technical documentation or user stories for the development teams to a standard that allows them to enhance existing/create new applications or system integrations
- To work directly with systems and databases to understand how they work without the need to involve developers
- To find pragmatic solutions to requirements that align to existing functionality/architecture where possible
- To build positive relationships with internal and external stakeholders at all levels of the business
- Assist in the development and implementation of business strategies and initiatives
- Ensure that developers have all the information they need in a timely manner so that projects can be delivered to timescale
- Assist other analysts as required
- Undertake administrative tasks related to business operations, such as generating reports and maintaining databases.
About CrawfordCrawford is the world's largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.Crawford is the only provider in Australia to offer services across the entire claim lifecycle - from 'first notification of loss' through to litigation:
- Loss adjusting - property, major and complex loss, catastrophe response
- Third party administration (Crawford TPA is a Lloyd's accredited provider)
- Forensic accounting including business interruption expertise
- Cyber response
- Managed repair services (Contractor Connection)
- Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)
- Legal services (HBA Legal)
To learn more about Crawford, please visit www.crawco.com.au.Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.Interested? please submit a short cover letter explaining why you are suitable for the role along with your resume.
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