AddressOur Business Support team assists clients with planning decisions by analysing their financial circumstances and identifying business options and identifying ways to become self-reliant and better equipped to manage necessary change and adjustment.
Our organisation utilizes a structured case management approach to support clients to develop and implement actions, and to record progress against those actions so that clients can reach a recognisable and clearly defined outcome.
As frequent travelling is required a current driver’s license is essential. Some after hours work may be required and occasional overnight absences may occur for training, conference attendance and/or remote client visits. Our team members are located in remote areas and will often be required to work without direct day-to-day supervision. However, regular performance reviews, mentoring and professional supervision is provided.
Business Support Officers are required to undertake a Diploma of Financial Counselling (Rural) within 6 months of commencing; previous experience may be considered as RPL. Other specific on the job training and continued professional development will also be provided.
Our team must be flexible to meet the needs of our community. You may be required to support other locations to address both short and long term service needs.
The position will be based in Maffra (West Gippsland) but will be required to support clients in the surrounding shires. RFCS Gippsland provides flexible working conditions to suit the applicant, however it is expected that hours worked will be a minimum of 60hrs per fortnight (up to max. of 75hrs).
The position will work under the direction of the CEO and be mentored by our Counselling Coordinator.
The position is offered as a contract position up to 30 June 2026 with the possibility of renewal dependent on ongoing Government support for the program post this date.
If you join our team, you will have the following ATTRIBUTES:
Personal effectiveness - Demonstrated ability to manage and adjust work to achieve goals; accept responsibility for mistakes and learn from them; always displaying respect and courtesy to others
Team effectiveness - Collaborative approach for information, learning and effort; understanding and appreciation of diversity in the workplace, capability to work with others to reach common goals; support and building positive and constructive relationships; communicate clearly and concisely ensuring messages are understood; ability to express ideas clearly, listen effectively and provide feedback constructively.
Organisational effectiveness - Understanding of how an individual’s role and work contributes to achieving organisational goals; ability to think ahead and plan accordingly.
In you join our team, you will need to live our VALUES:
Integrity - Respect &trust are our core values & are embedded in everything we do
Communication-We value open, honest & authentic communication, recognising diversity of thoughts
Recognition- We recognise & celebrate individual & team effectiveness
Improvement - We encourage ‘bigger thinking’ & are focused on continuous improvement
If you join our team, you will have the SKILLS & EXPERIENCE to:
1. Understand and analyse the financial position and the viability of farm and/or rural business;
2. Identify options to improve financial position;
3. Develop a detailed business plan based on client's preferred options for improvement and adjustment;
4. Assist with the implementation of plan;
5. Assist clients to manage creditors and lending institutions in relation to:
- Making payment arrangements;
- Applications and contracts; and
- Processes relating to farm debt mediation;
6. Provide information, refer, and assist clients to access programs provided by government, industry, and other professional support services; and
7. Maintain up to date and auditable records of all client interactions and activities within a computerised client management system (CMS);
8. Prepare monthly reports on client activities and other relevant information relating to the role; and
9. Attend community and industry events to present/promote services to engage with stakeholder and clients and create referral pathways to RFCS Gippsland services
If you join our team, you should have the following COMPETENCIES:
Well-developed communication skills | ability to communicate with a diverse range of stakeholders in a one-on-one or group setting;
Problem solving skills - high level analytical and innovative skills, together with demonstrated ability to obtain and analyse relevant financial data and develop and present a range of business options
Risk Management - acknowledgement and awareness of risk frameworks, mitigation strategies, controls and assurance
Self management -demonstrated ability to self-motivate, plan, manage and prioritise, to meet competing deadlines while working with a range of stakeholders
Technology skills - demonstrated proficiency in IT, including a sound working knowledge of all administrative applications and the ability to use IT programs to enter data, maintain records, and undertake detailed analysis of data and information;
Safety awareness and understanding of Workplace Health and Safety requirements - ability to identify and implement mitigation of risks in an employment situation;
Privacy & Confidentiality - demonstrated awareness of privacy and confidentiality legislation and requirements
Applications must include a resume and covering letter addressing role requirements and competencies and must be submitted on RFCS Gippsland Job Board to be considered.
Job Closing Date: 14 June 2024
If you have any queries relating to this position, please email *******@rfcsgippsland.org.au. Please do not send applications to this email address.
