AddressCall Centre Operator
• APS Level 3
• Ongoing
• $67,132 - $71,850
The Call Centre Operator is the first point of contact for the Mint’s customers. Working in a small team and under limited direction, the Call Centre Operator liaises with internal and external stakeholders to process sales orders for Mint products received via mail and phone. They will respond to sales related customer enquiries via email and phone, including resolving customer complaints.
The successful applicant is required to work full-time and on-site.
The duties of this position include:
1. Processing sales orders received via mail and phone, including:
a. managing banking transactions for direct sales;
b. updating the internal order management system; and
c. liaising with internal and external stakeholders to confirm stock levels and manage dispatch of products.
2. Responding to sales related customer enquiries via email and phone, including:
a. creating and maintaining records of enquiries;
b. processing returns and refunds for internal approval; and
c. resolving customer complaints.
Security clearance
This position requires a Baseline security clearance. The successful applicant will be required to obtain and maintain a clearance at this level.
How to apply
Please submit your application by 11:30pm on Thursday 27 June 2024. You will need to upload:
• A current resume
• A cover letter that describes how your skills meet the requirements of the role as detailed in the position description.
Applications will need to be submitted through the APPLY button at the bottom of this page.
Should you have any questions regarding the role, please contact Simon Douglass on (02) 6202 3***.
Information on applying for a job in the Australian Public Service is available at the Employment page of our website.
