Exciting opportunity for candidates with STEM background to obtain APS position within Cyber Security
Your new company
This highly sought after Federal Government agency leads the Australian Government’s effort to improve Cyber Security, with the goal of making Australia one of the most secure places to connect online.
They have a dedicated 24/7 hotline for reporting Cyber Security incidents and in 2019, the Australian Government made an election commitment to expand the capacity of the hotline. The Cyber Security Helpdesk will be delivered using a traditional three tier approach to manage incoming requests. It is anticipated that each request will receive a tailored response that leads to incremental improvement in the Cyber Security of small and medium businesses, older Australians and families.
Your new role
The newly contracted workforce for the helpdesk will be specially trained to provide first level phone support, to enable Australians to prevent and respond to Cyber Security incidents.
Helpdesk Support Officers will:
- Respond to calls/emails to the Cyber Security Helpdesk and provide guidance and advice on Cyber Security matters,
- Escalate tier two calls/emails to the 24/7 Watch, and
- Provide appropriate internal/external referral pathways to customers.
- Incident reporting - assisting small and medium sized businesses, families and older Australians to report cyber-crime using the ‘ReportCyber’ platform
Contractors will work casual shifts of 5 hours between 0700 hrs and 1900 hrs Monday to Friday. Weekend work and additional hours may be available on an ad hoc basis.
What you'll need to succeed
Candidates must be Australian Citizens to be eligible for these positions.
These positions would be well suited to university and TAFE students with a Science, Technology, Engineering or Mathematics (STEM) background.
Additional requirements include:
What you'll get in return
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
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