AddressAbout Peter Alexander
Peter Alexander is Australia’s leading sleepwear brand that is loved every night around the world. Part of the Just Group, one of Australia’s largest and most successful retailers, the brand continues to experience growth through its online stores and over 130 retail stores across Australia and New Zealand.
About the Role
We are looking for an enthusiastic Call Centre Team Leader to join our Peter AlexanderCall Centre team! Reporting into the Call Centre Manager, you will play a crucial role in ensuring our customers receive the best customer experience, resolving their inquiries and maintaining our high standards of customer satisfaction. This role is Part-Time, 4 days per week located at our Support Office on St Kilda Rd, Melbourne.
Here’s what you’ll do
- Respond to customer inquiries via phone and email in a professional and friendly manner
- Provide accurate and timely information about our products and policies
- Identify customers’ needs and provide appropriate solutions and recommendations
- Assist customers with order placement, tracking, and returns, ensuring a seamless experience
- Resolve customer concerns and complaints efficiently
- Collaborate with other departments to escalate and resolve complex issues
- Contribute to the development and improvement of customer service procedures and processes
We’re looking for someone who:
- Has excellent communication skills, both written and verbal
- Strong problem-solving abilities and a customer-focused attitude
- Patience and empathy when dealing with customer-focused attitude
- Experience in customer service and retail desirable
- Ability to work in a fast-paced environment and handle a high volume of customer inquiries
We value diversity at The Just Group and we believe the best teams are built on a variety of backgrounds and experiences, so don't hesitate to apply even if you don't meet all aspects of the role.
What we can offer you
- Generous employee discount of 50% off to use across all of our 7 brands
- Access to our Just Benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health
- Exclusive access to frequent sample sales across all brands
- Thrive in a central office location based on St Kilda Road, with direct access to Fawkner Park
- Access to a Family room as well as a reflection room that can be used for prayer, meditation or time for you
- Engage in continuous learning and development programs to enhance your skills and foster personal and professional growth
- Coffee lover? Indulge in daily subsidized coffee and food options at our onsite café
- Access for you and your family to our free and confidential Employee Assistance Program offering a range of services
- Bring your dog to work!
