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Form of workWho we are:
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.
Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous – with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do.
What’s the job?
Torrens University is Australia’s fastest growing university, and we are building on that success by creating a student experience that leads the way in Australia’s higher education industry. Reporting to Courtney Lund, Associate Director of Campus Operations, the purpose of the Campus Director role is to act as the custodian for our campuses by making them engaging, accessible and collaborative spaces for students, staff, industry partners and the local community.
Day-to-day accountabilities:
Be responsible for building a proactive and dynamic team providing to activate our campuses and provide an exceptional campus experience for visitors.
Ensure that all campus-specific queries are resolved within appropriate service levels.
Create a framework for service and quality reporting to deliver key insights and actions to the Executive Leadership Team.
Build a network of connections to place our campuses at the centre of the local community and attract new industry partners.
Manage scheduling and staff rosters to meet demand.
Ensure classrooms and learning spaces are accessible and suitable for student use.
To read more about the role please click here to View job description
This is a permanent full-time role based in Melbourne, Flinders Street Campus.
Who you are
To be successful in this position you will have:
Demonstrated leadership experience, ideally in a customer service, customer experience or service industry environment. You could come from a hospitality/event background or other service industry.
Demonstrated experience in project management and event management will be highly regarded.
Prior experience in a higher education environment would be highly regarded but not essential.
Proven ability to work in a target and KPI-driven environment.
Thorough understanding of the key drivers of an excellent UX and CX.
Proven ability to implement programs of continuous improvement.
Demonstrated stakeholder management skills, not only internally but also externally by creating successful partnerships.
Demonstrated ability to schedule and prioritise effectively.
Why join us?
Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.
We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.
We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.
What we offer:
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from:
Study free in a course/degree related to your position
Access to internal opportunities - Be supported to learn, grow and move across the organisation
Hiring process
We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. If you want to know more, or need assistance or accommodation during the recruiting phase, please contact your recruiter at ***************@torrens.edu.au
To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog.
We’d love to hear from you.
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at **********@torrens.edu.au
