Capability Specialist - Risk and Compliance

About the Role

BOQ Group is transforming it's Risk and Compliance practices in an effort to strengthen our bank, industry, people and customer experience. For our Line 1 and 2 teams, there is a significant change agenda to uplift the technical, professional and behavioural skills that will foster better risk identification and management across the Enterprise. The Capability Specialist– Risk and Compliance supports the design, build, facilitation and management of the Risk & Compliance Academy learning curriculums, courses and performance support tools that enable Line 1 and 2 teams, to confidently and competently uplift their risk maturity and deliver a strong risk culture at BOQ Group.

Key Responsibilities will include:

• Design, build, curate and co-deliver elements of the Risk and Compliance Academy, including mandatory training portfolio and underlying learning pathways that effectively develop, assess and embed the knowledge, skills and behaviours required
• Use Training Needs Analysis and Change Impact Assessments to create detailed content briefs and storyboards and use these to build learning content including but not limited to digital learning, instructor led training, facilitation guides, leader-led training, user guides, SOPs, playbooks, infographics, Sharepoint sites
• Coordinate and facilitate in-person and digital classroom sessions on key topics (where required)
• Execute roll-out and execution of the programs and tools, including program launch, monitoring quality and Compliance, and ensuring business and learner outcomes are achieved 

About you

When identifying a successful candidate, we will be looking for the following:

Key Knowledge:

• Demonstrated understanding of training needs analysis, methodologies and moments of learning needs with the ability to choose the most effective learning/performance solution 

Key Skills:

• Experience in the scoping, design and build of learning experiences across all mediums and technologies (e-learn, simulations, video, digital classroom leader-led, classroom instructor led, self-paced, leader led, on the job tools, knowledge management resources) across technical (compliance, process, system) and customer b behavioural competencies
• Intermediate skills in learning authoring, information design and media tools which results in the efficient delivery of high quality learning content:
  • Required - Articulate 360(Storyline, Rise), Microsoft Office Suite, online video editing/animation tools (i.e. Vyond, Vimeo, WeVideo), Digital Classroom software (MS Teams)
  • Desired - Adobe Creative Cloud Suite (Photoshop, InDesign, PremierePro), HTML/CSS, Sharepoint, Adobe Captivate
• Well developed internal consulting skills (Essential)
• Well developed written and verbal communication skills 

About Us

Bank of Queensland Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across the BOQ group.

Our Perks

• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Paid volunteer days
• Purchase annual leave
• Discounted private health insurance plan
• Employee Assistance Program (EAP)
• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

How to Apply

To apply for this role please  follow the links or apply via our Careers Page. 

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.