AddressAbout the Company:
Our client is a leading provider of residential aged care facilities and retirement village units across New Zealand. We are dedicated to enriching lives and improving outcomes for all residents in our care. Our team is committed to delivering compassionate and respectful services within a safe and nurturing environment for our clients.
About the Role:
The role entails providing effective leadership and management to ensure the delivery of quality support and care services for residents. This involves managing financial resources and budgets, including rostering and cost-effective resource allocation.
Additionally, that nursing care meets established standards and delivering a high-quality customer experience are key priorities. Addressing issues and complaints while maintaining positive relationships with residents, families, and the community is crucial. Maintaining appropriate staffing levels, mentoring and coaching staff, and overseeing orientation processes are also important responsibilities.
Furthermore, supporting sales activities, maintaining relationships with sales staff, and facilitating sales opportunities contribute to the overall success of the role. Implementing effective risk management strategies and upholding health, safety, and environmental procedures are integral aspects of the position.
Key Responsibilities:
- Total management oversight of the facility, including ensuring high standards of care, adherence to regulations, staff supervision, and interaction with authorities and visitors.
- Delivering quality care and support services within budget constraints and legal obligations.
- Supporting the sales team in meeting targets.
- Acting as Privacy Officer and providing leadership on privacy matters.
- Providing timely reports to Heritage Lifecare and assisting the Clinical Services Manager.
- Monitoring and supporting the facility's quality management program.
- Ensuring the highest standards of care for residents and managing human resources effectively.
- Coordinating supplies and overseeing resident clinical records to meet organizational and legislative requirements.
- Managing an effective education program and ensuring a safe environment for residents and staff.
- Providing leadership, supervision, and direction to staff, with a focus on continuous improvement through the Quality and Risk Management Program.
- Access to a nationwide company with vast networks, abundant resources, and ample growth opportunities.
- Thrive in a supportive and nurturing culture that fosters collaboration and innovation.
- Comprehensive benefits package, including retail discounts, relocation support, and opportunities for professional advancement.
- Join a diverse and inclusive team committed to upholding the principles of Te Tiriti o Waitangi and celebrating cultural diversity.
- Tertiary qualification in Business Management or Hospitality preferred.
- Previous management experience in a service-oriented setting.
- Demonstrated success in similar management roles.
- Ability to handle operational complexity and multi-functional responsibilities.
- Understanding of budgeting processes.
- Strong interpersonal, communication, and leadership skills, with the ability to be decisive and resilient.
- Sound judgment.
- Proactive and effective in project implementation and change management.
- Socially adept, able to connect with diverse groups.
- Commitment to maintaining professional competence.
- Integrity and professionalism.
To register your interest, click the apply now button or email me, Samara van Ameyde at ********@stellarrecruitment.co.nz for a confidential discussion.
