Care Navigator- Health Professional Level 4-Liaison And Navigation Service

Employment Type: Full Time, Permanent Classification: Health Professional Level 4 (PN 61453)Salary:  $114,928 - $123,710 (Plus 11.5% Super) Location: Canberra Health ServicesSection: Liaison & Navigation Service Closing Date: 12 February 2024

What can we offer you: 

About the Role:

The Liaison and Navigation Service (LaNS) has been established to improve the experience of people and their health outcomes through information sharing, integration of care across primary, secondary, and tertiary services, and coordination across health and community services. It focusses on the provision of the right care, at the right time, at the right place by the most appropriate provider in partnership with the consumer and their care supports.

The service is comprised of a multidisciplinary team that assists patients and their supports to navigate the multiple services involved in their care. The service provides, and supports patient-centred, trauma-informed, strengths-based, integrated, and coordinated care. It works closely with acute and community services, and across health and psychosocial services, to reduce the challenges patients and their supports face when required to access multiple services, to ensure the highest quality of care.

The role will undertake assessment from an interdisciplinary perspective and coordination of treatment/therapies and psychosocial supports from the allied health perspective to ensure the facilitation of timely and safe access.

This unique role is an opportunity to build relationships with consumers and their supports, and with diverse acute and community services, to anticipate and reduce the challenges that people with complex chronic health and psychosocial needs, and their supports, can face. It is an opportunity to ensure the highest quality of care, information and support is provided when consumers and their supports need it, so that they can navigate the complexities of their care.

The role will be a point of coordination with external health and human services, and work with CHS services and current specialty care coordinators to support consumers and improve the formal networks and pathways for information sharing, coordination, and ED avoidance.

The position will work to develop the clinical scope of the role with the intention to undertake practical clinical support and interventions that support consumers to stay well in their community, and work directly with outpatient and community services to minimise the need for acute care presentation. 

As a member of the Liaison and Navigation Team you will remain committed to, and focused on:

•  Placing people with complex health and psychosocial needs, and their families, at the centre of their own care,
•  Involving the person and their supports in care planning, 
•  Anticipating and removing barriers to care,
•  Assisting consumers and their supports to make sustainable connections to the services and supports they need,
•  Helping to solve problems, coordinate care, and improve the flow of information between the care team and the consumer and their supports,
•  Listening to consumers and their supports and acknowledging that they are experts in their own health.

Please note prior to commencement successful candidates will be required to:

To Apply: 

Please submit a copy of your CV along with a cover letter with 2 x pages pitch responding to the Selection Criteria listed in the position description. Only applications submitted online will be accepted.

Our Vision: creating exceptional health care together Our Role: to be a health service that is trusted by our communityOur Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

Canberra Hospital Expansion Project – CHS is constructing a new critical services building called ‘Building 5’ which is a 44,000sqm nine storey building specifically designed to deliver state-of-the-art acute clinical services at the Canberra Hospital. Building 5 is the largest healthcare infrastructure project undertaken in the Territory’s history and it represents the largest clinical and operational change program to ever be implemented by Canberra Health Services. Building 5 integrates with a number of existing buildings at the Campus including Building 1 and Building 2, to facilitate a seamless public thoroughfare, patient transportation and back-of-house logistics distribution.

North Canberra Hospital - As of 3 July 2023 Calvary Public Hospital Bruce transitioned to CHS and became North Canberra Hospital. The transition will deliver a health system networked under one provider and will provide increased workforce opportunities for staff at both CHS sites. The ACT Government will be building a new northside hospital on the existing hospital campus in Bruce to meet the growing health care needs of our community, with construction to commence mid-decade providing more beds, increased services, and increased career opportunities.