Address EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Sydney, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.
As part of the CTP team, you will be part of the wider CTP business unit that includes teams in South Australia and Victoria jurisdictions.
This is a Case Manager role undertaking full end to end case management under the 2017 NSW CTP scheme. Yes that is right – no tail MACA claims.
To be successful in this role you would demonstrate an ability to be utilise best practice case management skills while managing a caseload of claims within the legislation.
This will be a permanent position based in our vibrant Sydney office. You will also have an option to work from home for up to 3 days per week once you complete training.
YOUR RESPONSIBILITIES
Managing a portfolio of CTP claims
Collaborating with stakeholders to deliver personalized claims management strategies that support the achievement of high-quality outcomes
Working in accordance with relevant legislative and regulatory requirements and internal policies and procedures
Providing a service experience that is tailored, effective and client focused.
ABOUT YOU
Demonstrated experience in claims management OR Strong Customer Service Skills.
Personal injury experience in alternative schemes is also highly desirable
An empathetic, resilient, and motivational approach to provide customer centric support.
A driven professional with highly developed written and verbal communication skills, outstanding organizational and coordination skills.
Positive attitude and a willingness to learn.
Sound analytical, problem solving and decision-making skills.
Strong stakeholder engagement and management.
Be outcome/results focused
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
A vibrant, collaborative innovative team culture
Flexibility with opportunity to WFH when you are fully trained in your role.
A corporate wellbeing program with discounted health insurance and gym membership
Access to discounts at over 350 retailers through our Rewards Hub program
Entitlement to an annual tenure and performance-based recognition reward
Comprehensive learning and development support
Companywide events to celebrate success.
Quarterly Reward and Recognition Awards
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
