Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML

WHY EML?

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

Here are just some of the employee benefits we offer at EML:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

THE OPPORTUNITY

Join our claims team in Sydney in our Emergency Services portfolios. You will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The Case Manager role is a crucial aspect to assisting an injured worker get their lives back. You will be the central point of contact for the injured worker, employer and any stakeholders that are part of the treatment plan to help the injured worker return to employment.

We are looking for individuals who have recently graduated with a degree in psychology/ or a similar degree within health sciences. If you are looking for a career to utilise your Allied Health background in a career that makes a difference, then this role is for you!

This will be a full-time permanent position based in the Sydney office, with flexibility to work from home.

YOUR RESPONSIBILITIES

• Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries (in our emergency services team)
• Build and maintain relationships with a wide variety of stakeholder such as, injured workers, their employers, doctors, rehabilitation providers, etc. to help the injured worker get back to work as promptly and safely as possible
• Ensure active and timely strategies are implemented to improve recovery and return to work outcomes
• Work with our Injury Management Specialists to develop and implement a plan to assist the injured workers' return to work journey

ABOUT YOU

• Allied Health background with experience in customer service is highly desirable
• Ability to work well within a team and thrive in a fast-paced environment
• Passion for helping people and can handle challenging conversations
• Proactive, self-motivated and can think creatively when engaging with stakeholders
• Empathetic, resilient and ability to work well under pressure
• Experience managing, negotiating, and influencing positive outcomes
• You pride yourself on giving world class customer service and have experience building a rapport and collaborative relationships with each customer/client

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.