Case Manager, Workers Compensation

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need.So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.Case Manager, Workers Compensation | Kingston, ACTWhat if you could put the customer at the heart of everything you do?As a Case Manager in our Workers Compensation team you will be directly improving our customer's lives and well-being. You’ll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding.As someone who builds excellent relationships, you'll help individuals, engaging with them and their workplace on the steps involved in their claim. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.You'll be responsible for:Determining liability and managing a portfolio of Workers Compensation claimsWorking with the injured worker & their employer in arranging a sustainable recovery & return to work outcome will be your main aimSupporting customers step-by-step through our Case Management and Injury Management programsNurturing excellent customer relationships and creating positive experiencesImportant to your success:A desire to make a difference in the life of your customers and guide them through they’re recovery journeyThe drive and interest to use your related degree or customer focused experience and approach to grow a career as a Case ManagerA demonstrated ability to understand the importance of early intervention and individualised claims managementAn empathetic style and customer focused approachThe ability to handle difficult situations and act in a professional manner What's on offer?Access to on-demand lifelong learning to take control of your career developmentWe understand about work-life balance, we are always willing to discuss flexible & remote working options with our employeesA fun, positive & supportive team environment; we work together to achieve great results About usAllianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us? www.allianz.com.au/careers#LI-ALLIANZAU