Casual Administrative Officer (Tmc)

This is a Continuous Applicant Pool and your application will be reviewed throughout the year. You will be contacted once a suitable position arises and discuss your opportunity at that point.

About the role
In the role of Administrative Officer (TMC), you will monitor real-time operations of the state-controlled road network and make prompt decisions, prioritise issues, and implement operational and incident management procedures to minimise the impact of planned and unplanned events on traffic.

About you
As our ideal candidate you will be passionate about providing a high level of customer service to the travelling public. You will work within a small team, providing advice to all road users. You enjoy variety, are an excellent communicator, and have the ability to remain calm under pressure in a fast-paced environment.

Key responsibilities include:

• Using the CCTV Network, Intelligent Transport Systems (STREAMS), as well as sourced and confirmed information from police, media, public and other stakeholders, to continually monitor in real time the road network to identify operational issues and information for public broadcasting
• Evaluating, prioritising and disseminating traffic information via the 13 19 40 traffic hot-line and relay to other ITS devices, including VMS signs and the 13 19 40 website - you will also review, prepare and deliver planned and unplanned up-to-date traffic information via live traffic report broadcasts to radio stations
• Within a designated area of responsibility, you will evaluate, prioritise and coordinate responses to traffic incidents, telephone calls, ITS equipment failures and maintenance issues in association with key internal and external stakeholders, including contracted service providers, police, and media
• Maintain thorough and accurate records for all events and activities encountered during a shift, including populating the major incidents database for prompt distribution to key stakeholders, and maintaining the traffic disruptions database to ensure adherence to legislative acts and regulations

For further information about this position and details on how to apply, please refer to the role description.
Applications to remain current for 12 months
Job Ad Referrence: QLD/451046/22
Closing Date: Wednesday, 18 October 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.