Casual Caves Officer

Embrace the opportunity to be part of our collaborative team, elevate your professional journey and make meaningful contributions to the incredible development of our community! Join a positive team focused on discovery, science, and conservation at one of the biggest tourist attractions in the region! Enjoy the flexibility of a casual role $28.16 per hour, plus superannuation and penalty rates THE OPPORTUNITY This role offers a unique opportunity to create exceptional tourism experiences through top-notch customer service, hospitality, and memorable tour experiences for all visitors to the Wellington Caves. As a part of this role, you will play a pivotal role in maintaining the Wellington Caves Complex to the highest standards, guaranteeing both operational efficiency and long-term financial sustainability. DUTIES AND KEY RESPONSIBILITIES Present interactive engaging guided tours of the Wellington Caves as scripted in a friendly and inclusive manner Ensure the site and Caves are presented at the highest quality Provide a quality cafe experience in service delivery of products offered through the Kiosk and/or Cafe Ensure transactions are processed correctly and a receipt is produced and returned to the customer with correct change Opportunity to promote conservation and educate visitors on the history of the region ABOUT YOU To be successful in this role you will thrive on providing high levels of customer service. You will enjoy engaging with visitors to the complex and have excellent communication skills. Additionally, you will value working within a challenging and diverse role. TO BE SUCCESSFUL IN THIS ROLE Current Working with Children Check or able to obtain Current First Aid Certificate or willingness to obtain Moderate computer skills and competency in the use of Microsoft based software packages including Word, Excel and PowerPoint; Public speaking capability and/or previous Tour Guiding experience; Ability to demonstrate a commitment and understanding to providing quality customer service; and Demonstrated ability working within a team. WHAT WE OFFER $28.16 per hour, plus superannuation and 25% loading in lieu of all leave and severance pay. Penalty rates will apply to hours worked on a Saturday and Sunday and Public Holidays. Enjoy the flexibility of a casual role Thrive within the collaborative and supportive environment of the Council's team, immersed in a welcoming company culture Prioritise your health and wellbeing with access to discounted gym memberships through Fitness Passport, a comprehensive wellbeing program, the opportunity to engage with colleagues via our social club, annual flu vaccinations, and confidential assistance provided by our employee assistance (EAP) program If this role sounds appealing to you, take a moment to explore the Position Description This position requires a pre employment health assessment. Please refer to the attached Job Demands document for the physical requirements of the position. Closing Date: 9.00am, Monday 4th March 2024 Enquiries: Wellington Caves Complex Operations Coordinator - 02 6840 6470 ABOUT US We are Dubbo Regional Council, a large regional Council servicing a growing community of over 55,000 people. Our team consisting of 600 team members working across a diverse range of areas including planning, infrastructure, community and cultural services, administration, economic development, corporate business and recreational services. Our focus is on delivering high quality services, strengthening our community engagement and strategic management capabilities, building an organisation based on performance and continuous improvement whilst creating a values based organisational culture and developing a professional and engaged team that delivers on our shared values; Progressive, Sustainable, One Team and Integrity. Dubbo Regional Council is part of Wiradjuri Country and we acknowledge all clan groups that reside within the Dubbo and Wellington Wiradjuri Nation. We are an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. HOW TO APPLY If this role sounds like you, we would love to hear from you, simply click apply now! Please fill out the questions in the application page below. On the following page you will have the opportunity to attach your resume and copies of applicable qualifications. Please note that once you start to complete your online application you cannot save it and return to it later. We would recommend that you create your answers in a separate document (e.g. word) then copy your answers into this page when you're ready. A panel will assess all applications for suitability against the essential criteria for the position. Once completed, an interview, skills assessment or task and reference checks may be undertaken. All candidates will be notified of the outcome via the email address you supply as part of your application.