Casual Education Support Officer

• Position is being offered on a casual basis to work at our Werribee site.
• Hourly rate is $38.63 + 11% super
• Other benefits include:

• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Flare Employee Discounts Program

About the position
We are seeking applications from internal applicants for an Education Support Officer position to work at the Werribee office. If successful, you will provide effective and quality customer service and administration support to internal stakeholders and current and prospective clients.To be considered for these positions you will be able to demonstrate the following key selection criteria:

• Minimum of Certificate III in Business Administration or similar field; and/or at least 3 years' experience in an administration role
• Ability and willingness to work across multiple sites as required in an Education Hub
• Proven experience in the provision of administrative support in a funded/contracted setting, including the ability to communicate with a range of people (for example, CALD communities and difficult clients)
• Demonstrated knowledge of various administrative functions in Education programs including SEE, Skills First, AMEP and ACFE
• High level IT skills including use of online platforms in registering and enrolling Education clients
• Experience working with client management systems (STRATA) and/or government reporting systems (ARMS, VET Online, SVTS, inputting and extracting data; and proficient in MS Outlook, Word, Excel, PowerPoint and Teams
• Demonstrated experience and ability in using online platforms to support clients and client data reporting
• Demonstrated ability to take initiative, problem solve and take the extra mile to engage clients
• Strong organisational and time management skills
• Understanding of financial processes, payments and/or petty cash management

To apply for these positions please submit:

• Your current resume
• Cover letter responding to the following application questions only:

What do you think are the most important duties of this role, and why?What's your approach to dealing with walk-in clients in a busy environment? * Describe how you have prioritised your work. How did you decide what to work on first?

• What qualities do you think are important to be successful in the role, and why?

Applications for these positions will be accepted up to 5 pm on Wednesday, 1 May 2024.About usAMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights