AddressWho are we?
Established in 1991, Danila Dilba Health Service (DDHS) is an Aboriginal community-controlled organisation committed to providing culturally appropriate, comprehensive primary health care services and community development within the Biluru (Aboriginal) community of the Yilli Rreung (Greater Darwin) Region in the Northern Territory.
We work to address the social determinants of health including the broader issues that affect our people's health, through evidence-based research and public advocacy. We also work to empower individuals, families, and communities to optimise their health.
About the role
Our Medical Receptionists at Danila Dilba Health Service offer our clients excellent customer service as well as administrative support to our clinical staff.
Responsibilities:
- Provide receptionist duties to clients presenting to Danila Dilba Health Service clinics.
- Provide administrative support duties for all health practitioners within the clinic, including faxing, filing, photocopying, scanning, and taking messages.
- Coordinate client's appointments including booking, confirming, cancelling, and re-scheduling.
- Coordinate booking recall lists and review and action relevant recalls.
- Undertake SMS contacts.
- Monitor and follow up on missed call reports.
- Monitor pathology pick-ups.
- Coordinate transport pick-ups.
- Undertake Medicare processes as required.
- Undertake PIPs/My e-health record sign ups.
To be successful you will need:
Essential
- Reliable and punctual with a high level of self-motivation.
- Demonstrated knowledge and experience working in office administration and/or medical reception.
- Demonstrated awareness of and sensitivity to Aboriginal culture and history and knowledge of issues impacting on Aboriginal and Torres Strait Islander peoples.
- Well-developed interpersonal skills including written and verbal communication skills with an ability to handle sensitive matters and maintain confidentiality.
- Ability to work independently, and as a member of a team, with strong organisational skills and demonstrated ability to plan, manage and prioritise tasks.
- Demonstrated competency in the operation of Microsoft Office and similar software programs.
Desirable
- Certificate III in Business Administration (Medical) or similar.
- Understanding of the Medicare Benefits schedule.
- Experience in working in an Aboriginal Community controlled Health Service or similar complex and high-risk environment.
- Understanding or experience in general practice accreditation and standards.
What we offer:
- Great opportunity to work flexible hours.
- Casual hourly rates including a 25% loading.
For further information please contact Louise Beahan (Clinic Manager) on 08 8942 5***
Employment with DDHS is subject to a police check, a current NT working with children's card, CPR certificate, and full vaccination against COVID-19, or an exemption as listed on the Australian Immunisation Register (AIR).
Only those with full working rights will be considered for this position.
